Key Account Manager – Finland

Who we are

Founded in 2016,Market Payis afast-growing French fintechspecialized inomnichannel and international payment solutions.

Our mission? Tosupport retailers and e-merchants in their growthby reinventing the customer payment experience whetherin-store,online, or through100% digital and mobile journeys.

Built on a strong understanding of theEuropean retail ecosystemand itspayment challenges, Market Pay providesexpertise and innovative solutionsacross theentire payment value chain.

Leveraging anindustrial-grade platform, we simplifyacceptance and acquiring, offer a wide range ofpayment card solutions(prepaid, gift, and more), and enableseamless, modern checkout experiences.

With severalinternational acquisitions, Market Pay now brings together350+ passionate professionalsacross France and Europe, all committed toshaping the future of payments.

To support this growth, we are looking for a Key Account Manager dedicated to the Finnish and Swedish market.

Main Mission

As a Key Account Manager you will be responsible for the commercial and operational success of the customers in your portfolio, ensuring the effective adoption of Market Pay solutions and contributing to customer satisfaction, retention, and commercial growth.

You will play a central role in the customer relationship by guiding clients through the full lifecycle from onboarding to solution optimization while executing Market Pay’s Customer Success strategy. Your mission is to ensure that customers achieve maximum value from our products, both technically and strategically.

Key Responsibilities

1. Customer Success Strategy Execution

• Define and execute the Customer Success strategy for each account to maximize the value delivered by Market Pay solutions.

• Oversee the client’s technical onboarding, from initial implementation to full optimization of solution usage.

• Assess and understand clients’ specific technical needs to ensure efficient deployment and accelerated product adoption.

2. Technical Guidance & Governance Management

• Build and maintain a solid technical governance framework with each client through regular follow-up meetings, reviews, and steering committees.

• Ensure accurate tracking of internal commitments by coordinating with project, product, and legal teams to deliver new features or solutions on time.

• Develop and follow through on technical action plans with customers to maintain operational continuity and performance.

3. KPI Monitoring & Customer Satisfaction

• Track key performance indicators (KPIs) monthly for your portfolio, including solution adoption, service quality, technical performance, and satisfaction.

• Analyze customer feedback and propose corrective actions or optimizations to improve product usage and technical experience.

• Implement continuous improvement measures based on customer insights and market evolutions.

4. Commercial Development & Cross-Selling

• Identify cross-sell opportunities and commercial expansion potential within existing accounts.

• Support customers in deploying new features or products, including international rollouts when necessary.

• Work closely with the sales team to maximize revenue growth within your client portfolio.

5. Communication & Cross-Functional Collaboration

• Ensure smooth, transparent communication between technical, product, project, and commercial teams to guarantee that customer needs are met and internal commitments are honored.

• Actively contribute to product planning and strategy discussions by bringing customer insights and technical feedback.

• Serve as the primary technical point of