SENIOR CUSTOMER SUCCESS

il y a 13 heures


Paris, France STATION F Temps plein

SENIOR CUSTOMER SUCCESS – ENTERPRISE ACCOUNT MANAGERApply for the SENIOR CUSTOMER SUCCESS – ENTERPRISE ACCOUNT MANAGER role at STATION F.AboutNotion, Airtable, Zoom, and other SaaS applications are ubiquitous. We help clients understand usage and business needs for SaaS within organizations. Beamy serves major French companies such as Decathlon, BNP Paribas, Vinci, and Orange, enabling data-driven decision-making around SaaS.Job DescriptionJoin our team as a Senior Customer Success to drive our land‑and‑expand strategy. Your main objective is to build and strengthen relationships with key accounts, secure sponsorship, and orchestrate the customer journey.ResponsibilitiesEnsure ROI: partner with key accounts to define business objectives, timelines, priorities, and success metrics.Trusted advisor in SaaS governance: lead a community of customers, share success stories, gather feedback, and foster peer engagement.Primary contact for partnerships: align stakeholders (CTOs, architects, legal, security, digital workplace, SAM) and secure Beamy’s strategic positioning.Coordinate the customer journey: oversee all customer projects and set the tempo by delegating.Renewal and upsell: drive contract renewal, upsell, and expansion.QualificationsAt least 8 years of experience managing large enterprise accounts and ensuring customer satisfaction.Experience working with large companies, understanding organizational and process issues, and adopting a consultative stance.Proven ability to develop and implement renewal and upsell strategies.Fluent in French and very good business level in English.Beamy’s OfferCompensation: €90k–€110k package, plus stock options.Hybrid remote work: 3 days per week in Paris 9e.Culture of transparency: open book salaries and financial health, clear career paths, zero micromanagement.Impactful role: pivotal spot driving growth and global expansion.Benefits: top-tier health insurance, meal vouchers (Alan & Swile), 5 weeks vacation plus RTT.Hiring ProcessIntroductory call with Priscille, Talent Manager.Interview with Anne, Head of Services.Case study to showcase skills.Culture fit interview.On-site visit to experience work environment.Diversity, Equity, Inclusion and BelongingResearch shows that women and underrepresented groups apply when meeting 100% of qualifications; we value diverse perspectives as long as you meet 75% of criteria. All qualified applicants receive consideration without regard to age, color, gender identity, marital status, national origin, disability, sex, sexual orientation, or any protected characteristic.Additional InformationContract type: Full‑time.Location: Paris, 3 days remote possible.Salary: €60k–€100k per year. #J-18808-Ljbffr



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