Application Support Lead Communication
il y a 3 jours
At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family‑run business with a proud history of innovation – including the invention of the press stud. Human values have driven our success for over 158 years, embodied by our servant‑leadership model of management that empowers employees and puts their wellbeing first. Today we employ more than 8,500 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market. Connect your ambitions to a company that cares Working in a close-knit, global team that’s always behind you. You’ll feel valued and respected for your role in the company’s success, at every stage of your journey with us. Application Support Lead coordinates the support teams, monitors performance through key metrics, and contributes to continuous improvement and strategic alignment of activities. This role involves close collaboration with cross‑functional teams and end‑users to resolve issues, implement enhancements, and support deployment. You would be working in a matrix organization that fosters empowerment, ownership and collaboration with global communities. Living the culture of servant leadership, two roles at your service: A. Referent – To look after your performance, development, career aspirations and overall well‑being at the company B. Community Leader – To manage functional and technical aspect of your work Role and responsibilities Application Lifecycle Management Manage Service contract with external vendor e.g. capgemini Team management of the AS Technicians / Specialist Management of the priorities in the ticket’s backlog Inter-team coordination and resource management Mobilize and coordinate, when necessary, Raynet teams to ensure effective support for applications. Mentor and supervise a team of IT Application Support Technicians / Specialists. Foster a spirit of collaboration and teamwork within support. Performance monitoring and continuous improvement Develop and maintain performance indicators (KPIs) and metrics to evaluate the effectiveness of application support. Implement corrective or improvement actions based on the observed results. Reporting and communication with management Prepare regular reports for management, including support activities, performance and areas for improvement. Leadership and Strategic Vision Contribute to the alignment of support activities with the overall objectives of the organization. Be a source of proposals to develop application support practices and tools. Education and experience Educational Qualification: Bachelor’s/Master's degree in Engineering or Technology Professional Certifications: ITIL Experience: minimum 8 years of experience in managing application support, incident management, or IT operations Experience working in global teams or supporting multi‑site operations #J-18808-Ljbffr
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il y a 1 semaine
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il y a 13 heures
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il y a 13 heures
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il y a 1 semaine
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il y a 5 jours
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