Customer Relations and Scheduling Coordinator
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- Plan the schedules and routes of approximately ten technicians based on their specialties, qualifications, and service times
- Optimize technicians’ travel routes
- Manage customer relations by phone and email
- Negotiate and explain service timelines to ensure customer satisfaction and retention
- Handle incoming calls from technicians and provide them with the information required for their assignments
- Contribute to the overall satisfaction of all stakeholders
Requirements
- Minimum two-year post-secondary qualification in SME Management, logistics, or a related field
- At least two years of experience in scheduling, operations planning, logistics, or supply chain
- Strong scheduling and organizational skills
- Proficiency with IT tools and ERP systems
- Self‑motivated and proactive
- Ability to manage multiple assignments simultaneously while prioritizing tasks and responding to urgent matters
Core Competencies
Demonstrates expertise in scheduling, operations planning, and logistics management, with a strong focus on customer relations and stakeholder satisfaction. Proficient in utilizing IT tools and ERP systems to optimize technician routes and manage multiple assignments effectively.
Highest-signal resume keywords
- Scheduling
- Operations Planning
- Logistics Management
- Customer Relations
- ERP Systems
Hard Skills
- Scheduling
- Operations Planning
- Logistics
- Supply Chain Management
- Route Optimization
Soft Skills
- Organizational Skills
- Self-Motivated
- Proactive
- Multitasking
- Communication
Certifications & Qualifications
- Post-Secondary Qualification in SME Management
- Logistics
Industry Keywords
- Service Timelines
- Customer Satisfaction
- Stakeholder Satisfaction
Tools & Technologies
- IT Tools
- ERP Systems
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