Workplace Experience Coordinator

The Team You’ll Join

You will be part of our Workplace Experience team led by Rémi Beaussart and Jacqueline Ngom. You will be in charge of ensuring a smooth operational running of our office in Paris, focusing on the best possible working conditions for all Mirakl workers. You will oversee day‑to‑day operations of our 3200 m² office, ensuring facilities are maintained to the highest standards.

Your Impact

As Workplace Experience Coordinator, you will be the backbone of our Paris office — ensuring our 3,200 m² space runs seamlessly and that every employee feels supported, at ease, and set up to thrive.

Employee Well‑being and Satisfaction

• Respond promptly to daily requests from Mirakl workers through our ticketing system, prioritizing their satisfaction and ensuring the best possible workplace experience.
• Be the go‑to person for employees’ needs and queries

Contract & Supplier Management / Safety and Compliance

• Act as the primary contact for business partners
• Manage contracts and relationships with suppliers including cleaning services, technical maintenance, health & safety, green plants maintenance, and provision of snacks & refreshments
• Proactively anticipate future needs and coordinate with vendors as required
• Ensure the office complies with all health and safety regulations, creating a safe working environment for all employees

Operational Excellence

• Support the WPE Manager on its activity and act as their backup as needed
• Develop and/or implement operational procedures and policies that streamline our workplace functions
• Identify opportunities for enhancing operational standards and efficiency
• Leverage AI to elevate Workplace Experience excellence

Community Engagement and Event Support

• Be the logistical support for all internal events organized by various departments
• Utilize your creativity and service mindset to contribute to a vibrant workplace community
• Assist the Workplace Experience Manager in large event projects

What You’ll Bring to the Role

Experience

• 2+ years of experience in a similar Workplace, Facilities or Office Management role (internships and apprenticeships included)
• Proven track record of managing multiple priorities in a fast‑paced environment with a strong service mindset
• Experience working with suppliers and managing contracts or vendor relationships

Skills

• Great interpersonal skills: you build trust easily with colleagues at all levels and external partners
• Highly organized and detail‑oriented, with the ability to juggle competing priorities without dropping the ball
• Proactive problem‑solver who knows when to act independently and when to elevate
• Strong written and verbal communication skills (both in French and English)
• Flexible and resilient, comfortable adapting to changing priorities

Tools Used

• SiiT (ticketing system)
• Gmail & Google Workspace (Docs, Sheets, Calendar, etc.)
• AI tools (Dust)

Languages

• French: Fluent
• English: Professional

Compensation, Perks & Benefits

• Health & Wellness: 100% health insurance coverage plus yoga classes, fitness sessions and team breakfasts
• Daily Perks: Swile meal voucher card
• Sustainable Transportation: Monthly bike leasing subscription or 50% Navigo reimbursement
• Parental Support: Enhanced parental leave, including one month of fully paid leave for the second parent
• Career Growth: Access to tailored development programs and clear pathways for professional advancement
• Team Engagement: Regular team‑building activities and company‑wide offsite events