Project Manager

OverviewEfficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with comprehensive, flexible, customizable, and scalable software to support their growth. Efficy’s platform includes solutions for marketing automation, sales, project management, customer service, and customer engagement. Currently, more than 300,000 users across 63 countries rely on Efficy’s tools.Founded in 2005 and headquartered in Brussels, Efficy has around 500 employees working in local offices across Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Poland (Warsaw), Hong Kong, or remotely.Our mission is to contribute to the success of every company by helping them turn customer data into valuable insights while simplifying their employees\' work.At Efficy, no two days are the same, and things evolve quickly. So, fasten your seatbelt and join us on this exciting journeyA unique work experience & company cultureWe want our employees to thrive in their daily lives, which is why you can expect exciting challenges, online music quizzes, onsite ping-pong tournaments, and much more. Communication is informal, and your colleagues are always just a short call away.Your ImpactEfficy is now looking for a Project Manager to coordinate and manage the projects with the customer, to be responsible for drafting and approving the functional specifications, and to follow up on the implementation of the technical solutions with its team of developers in Paris, France.Key ResponsibilitiesYou will be responsible for leading and managing the deliverables to deliver the CRM solution for external customersFollow up on the scope of the customers’ expectations and focus on the standard features of our CRMCoordinate and facilitate all activity to ensure successful delivery of their projects or programsBe responsible for the budget follow-up and the profitability study of projects.Define a project implementation plan to address improvement opportunitiesFollow up with customers, communicating potential future standards and benefitsAssist technical teams in the development of the projectLead the delivery with the team and client through the implementation processManage the expectations of the customersComplete implementation (cost and effort) estimates that are attainable and measurablePrioritize activities to meet the requirementsImprove existing approaches into fresh, alternative solutionsAct as a liaison between customers, stakeholders and technical teamsFollow-up and qualify the tickets during the test and post-production phasesAbout YOU+3 years in project management/analysis, consulting background is a plusAbility to lead several projects at once that have a common goalFlexible approach, willing to wear multiple hats if neededStrong analytic skills, background in functional analysis requiredExperience with CRM and custom solutionsStrong track record of leading successful change projects/programs from start to finish as the leadAbility to think strategically (big picture) and tactically in regard to project planning, scoping, budgeting, and qualityDemonstrated ability to estimate project efforts and manage client expectationsUnderstanding and appreciation of processes/procedures and governance required to lead projects and programsAbility to capture the current state of the customer businesses and map out processes to implement solutions to customer’s complex business issues by respecting the standard of our applicationExcellent communication skills in French + EnglishWe offer YOUA stable and growing company with an entrepreneurial mindset, where your ideas are valued, and we support you in making them happenHigh flexibility—hybrid work is part of our DNAState-of-the-art offices where teamwork is the normInternational growth opportunities and internal mobilityA competitive salary package with a bonus system and a referral programEngaging events: team lunches, after-work gatherings, sports activities, and tripsLearning opportunities: languages, technology, product knowledge, sales techniques, and leadership developmentDo you have questions about this position? Please contact jobs@efficy.comFind more jobs at https://jobs.efficy.comEfficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.If you\'re interested in joining us, we encourage you to apply. We can’t wait to meet youDisclaimerEfficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails.All résumés submitted by search firms to any Efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of Efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means. #J-18808-Ljbffr