Customer Relations Advisor – Permanent

Il y a 1 mois

ChalonsurSaône, Bourgogne-Franche-Comté, France Jobtailor Temps plein

Responsibilities

  • Assist clients who wish to cancel their contracts and implement retention measures.
  • Identify their needs and propose appropriate additional solutions or coverages.
  • Contact clients with outstanding payments to recover amounts due, handling these cases professionally with a strong focus on service quality.
  • No sales canvassing (no outbound solicitation).

Requirements

  • Commercial drive and a taste for challenge.
  • Previous experience in sales or customer service is an asset but not required.
  • Excellent interpersonal skills and a strong customer-service orientation.
  • Motivated and eager to learn.
  • Good computer skills.
  • Ability to manage sensitive or conflictual situations professionally.

ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Soft Skills

  • interpersonal skills
  • customer-service orientation
  • motivated
  • eager to learn
  • ability to manage sensitive situations
  • ability to manage conflictual situations
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