Remote SaaS Tech Support Team Lead | 24/7 Ops

Il y a 1 jour

France, Auvergne-Rhône-Alpes Jobgether SRL Temps plein

Jobgether SRL is seeking a Technical Support Team Lead in France to manage a six-person team for a critical SaaS platform. You will oversee global support operations, drive performance KPIs, and work closely with engineering to reduce escalations and improve tooling and automation.

Strong SQL, C#, and Atlassian experience are required, with a focus on delivering high-quality support 24/7. You will lead cross-time-zone collaboration, maintain QA standards, and mentor engineers while influencing

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