Russian Speaking Player Support for Supercell Games

Russian Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting world-class talent with industry-leading organizations across the globe. We pride ourselves on facilitating career-defining opportunities within the Gaming & Esports sector, ensuring our candidates land the most prestigious jobs in Bulgaria and beyond.

Job Overview

We are looking for a passionate gamer to fill the Russian Speaking Player Support Specialist for Supercell Games position in Bulgaria. This role is a unique gateway for those seeking Russian-speaking jobs within the high-octane world of Gaming & Esports, where you will provide top-tier assistance to a global community of players.

Key Responsibilities

• Deliver exceptional customer service to the Russian-speaking user base of world-famous Supercell gaming titles.

• Troubleshoot technical issues, billing inquiries, and account management concerns within the Gaming & Esports ecosystem.

• Maintain a deep knowledge of current game mechanics, events, and community trends to assist players effectively.

• Proactively identify and escalate recurring technical bugs or player feedback to the development and quality assurance teams.

• Foster a positive and welcoming environment for players in every interaction, ensuring the highest standards of the Supercell brand.

• Contribute to the continuous improvement of support protocols within our bustling Gaming & Esports center in Sofia.

• Native or fluent Russian (spoken and written) is mandatory for this role.

• Strong proficiency in English to collaborate within our international team.

• A genuine passion for mobile gaming, specifically Supercell titles, is highly valued for this Gaming & Esports role.

• Excellent problem-solving skills and a customer-centric mindset.

• Valid EU passport or a legal right to work in Bulgaria.

• Previous experience in customer support or the gaming industry is a significant advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on proprietary gaming support systems
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
• Monthly Performance Bonus linked to service quality and KPIs
• Modern, gaming-focused office environment in the heart of Sofia
• Career development paths within the thriving Gaming & Esports sector

Life in Bulgaria

Bulgaria offers an incredible lifestyle, blending historical charm with a modern, fast-paced urban culture. When you relocate for one of our many jobs in Bulgaria, you will enjoy a Mediterranean-influenced climate, beautiful mountain ranges, and a vibrant nightlife that makes Sofia a top destination for young professionals seeking a high quality of life.

Beyond the career opportunities, Bulgaria is known for its affordable cost of living, exquisite local cuisine, and friendly atmosphere. Relocating to Bulgaria allows you to enjoy a work-life balance that is hard to match elsewhere, making the Russian Speaking Player Support Specialist for Supercell Games position in Bulgaria the perfect next step for your international career.