Service Account Manager F-H

Overview As an SDIS Service Account Manager, you will ensure the successful delivery of our SDIS support services for our customers. You work closely with cross‑functional teams to meet client expectations and take responsibility for service delivery and contract profitability for your assigned client contracts. What You Will Do Client Communication and Customer Intimacy Acts as the primary point of contact for client inquiries, escalations, and feedback. Interact with customers to understand expectations and ensure our SDIS service offers are consistently aligned. Understands client business needs and objectives to tailor required services accordingly. Identifies and mitigates risks associated with service delivery and client relationships. Quality of Service Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs). Ensures the successful delivery of managed services to clients, meeting SLAs and quality standards. Take proactive measures to address client concerns and continuously improve service quality. Identifies and mitigates risks associated with service delivery and client relationships. Sales, GTM Support Anticipate and organize contract renewals for customers. Help identify new opportunities and evangelize customers on additional services to facilitate upselling. Develop account plans and strategies to enhance client engagement and retention. Ensure that service delivery aligns with contractual agreements and compliance requirements. Reporting Maintain accurate records, client documentation, and incident reports. Provide regular reports on service performance and client satisfaction to internal and external stakeholders. Financial Knowledge May oversee financial aspects of client accounts, including budgeting and forecasting. What You Will Bring Bachelor's degree or equivalent qualification in Information Technology, Business or related field. Relevant ITIL certification. Advanced demonstrated experience in a complex support services environment, meeting SLAs and quality standards. Excellent client centricity, proven ability to manage client relationships and drive client satisfaction. Excellent communication, negotiation, and problem‑solving skills. Advanced analytical mindset, strong initiative, self‑driven with a commitment to succeed. Advanced proficiency in project management. Workplace Type Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75 % of the Fortune Global 100. We accelerate client success and positively impact society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers, and application services. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We ensure an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Third‑Party Fraud Warning NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—to deceptively obtain personal data or money. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, contact us. #J-18808-Ljbffr