Unified Communications

il y a 5 jours


Paris, France Blackfluo.ai Temps plein

OverviewUnified Communications (UC) AdministratorManaging, configuring, and supporting enterprise telephony systems including Microsoft Teams, Avaya platforms, and Ribbon GatewaysPosition OverviewWe are looking for an experienced Unified Communications Administrator to oversee the administration and maintenance of our telephony infrastructure. This role covers Microsoft Teams Phone System, Avaya telephony platforms, and Ribbon Gateways to ensure seamless voice communication, call routing, and integration with business applications.You will troubleshoot voice-related issues, implement system upgrades, and collaborate with network and IT teams to maintain high availability and performance.Key ResponsibilitiesConfigure, deploy, and maintain telephony solutions across Microsoft Teams Phone System, Avaya PBX, and Ribbon Gateway platformsManage call routing, voice policies, dial plans, and unified messaging servicesAdminister user accounts, licenses, and permissions within telephony environmentsMonitoring & TroubleshootingMonitor system health, call quality, and network performance impacting voice servicesDiagnose and resolve telephony issues including voice quality, connectivity, and hardware/software faultsCollaborate with network and security teams to address latency, QoS, and firewall settingsPlan and execute upgrades, patches, and configuration changes in telephony platformsIntegrate telephony systems with other business applications (CRM, contact center, collaboration tools)Support migration and interoperability projects involving cloud and on-premises telephonyDocumentation & TrainingMaintain detailed documentation of telephony infrastructure, configurations, and proceduresProvide training and support to end-users and helpdesk teams on telephony features and best practicesStay current with telephony technology trends and vendor updatesRequired Qualifications6+ years experience administering enterprise telephony systems, specifically Microsoft Teams Phone System, Avaya, and Ribbon GatewaysStrong knowledge of VoIP protocols (SIP, RTP) and telephony network fundamentalsExperience with call routing, dial plans, and voice policy configurationFamiliarity with network QoS, firewall rules, and telephony security best practicesAbility to troubleshoot voice quality and connectivity issuesPreferred QualificationsCertifications such as Microsoft Certified: Teams Administrator, Avaya Certified Specialist, or equivalentExperience with Session Border Controllers (SBCs) and gateway configurationKnowledge of cloud telephony and UCaaS platformsUnderstanding of integration with collaboration and contact center solutionsFamiliarity with telephony monitoring and reporting tools #J-18808-Ljbffr



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