Account Manager FR

Overview Company Description Sociabble provides an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement. The company operates internationally with offices in Paris, Lyon, Boston and Mumbai and serves clients in more than 180 countries, including Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, and Generali. The company was founded by Jean-Louis Bénard and Laurent Gauthier and is characterized by a bootstrapping culture. Sociabble emphasizes simplicity, kindness, respect, exemplarity, fairness, and trust. The teams mix experienced and junior professionals to foster day-to-day learning through mentoring. Why Sociabble? A dynamic, international environment with opportunities to grow and contribute to ambitious projects alongside a benevolent team and globally recognized clients. The organization values transparency and learning, and supports collaboration across teams and with clients. Open Role There is a permanent position in the Customer Success team for an Account Manager in EMEA & FR, responsible for the Mid-Market client portfolio. The role focuses on customer satisfaction, retention, and growth by aligning client challenges with Sociabble’s solutions. Responsibilities Be the key partner for client decision-makers (C-level, Sponsors, Communications, HR, IT) and manage the full customer lifecycle from onboarding to partnership development, collaborating with a Digital Project Manager and Product teams. Account management: grow revenue through renewals and identify opportunities; build strategic relationships with key decision-makers; manage the full sales cycle within existing clients from discovery to proposal, negotiation, and closing. Strategic advisory: act as a trusted advisor, define a Success Plan with the DPM, conduct regular check-ins and steering committees with client executives. Deployment & adoption: oversee project support led by the DPM, ensure alignment with long-term client needs, relay feedback to Product teams, and suggest process improvements to enhance the customer experience. Knowledge sharing: coordinate with the DPM to clarify responsibilities and foster an efficient, collaborative environment; embody Sociabble values in interactions with colleagues and clients. Qualifications The ideal candidate Education & experience University degree in commercial, digital, or engineering fields 4+ years of hands-on experience as an Account Manager with project management exposure 3+ years of experience handling international EMEA / FR clients Sales & account management expertise Strong background in long and complex sales cycles, using various methodologies Proven ability to manage multiple projects simultaneously in a fast-paced environment Full sales cycle experience: renewals, upsells, cross-sells, and negotiations Languages & work style Fluent in English (C2) and French (C2) – mandatory Highly autonomous, self-motivated, and results-driven Strong team player, able to collaborate across teams and departments Proactive mindset, taking initiative and anticipating client needs Stakeholder engagement & client relations Skilled at engaging with C-level executives, HR Directors, Communications Directors, and Project Managers Ability to build and maintain long-term strategic relationships, including with large accounts Strong service orientation, with analytical and synthesis skills Essential skills & knowledge Expertise in new technologies, SaaS, and digital transformation Deep understanding of internal communication, social networks, and community management Team management experience is a plus; prior leadership or mentoring experience valued Mandatory experience Minimum 4 years in a related position, including experience handling US customers; fully bilingual in English & French (C2 level); proven experience managing the full sales cycle; ability to manage multiple complex projects; demonstrated expertise in high-touch portfolio management. Additional Information Our perks: join an international scale-up SaaS that’s certified as a Great Place to Work and as a Best Workplace for 2023. Onboarding, workshops, Friday trainings, and year-round training sessions. Benefits for well-being: healthcare, transportation, Edenred restaurant vouchers, vacation bonus, RTT, Leeto benefits platform. Hybrid and flexible work with Paris offices; team events and office visits. Partnership with Tree Nation to offset CO2 emissions. Values: kindness, ambition, humility. Bootstrappers culture. Recruitment process Video meeting (45 minutes) via Teams with Lousia, Talent Acquisition Manager interview (1h30) with Adrien, Customer Success Director Simulation (1h) in the Paris office Informal meeting with Laura, Chief Customer Officer (15 minutes) Reference check Important information before applying Permanent Position Based in Paris All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr