Desktop Administrator

Launched in 2015, Sol de Janeiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. Sol de Janeiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances. Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME 2000’s 2024 Most Influential Companies, Fast Company’s 2024 World’s Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace. What You’ll Do We are seeking a proactive and detail-oriented Desktop Administrator to join our global IT Operations team. This position is based in Paris, France and will report directly to the Director of IT Operations, who is located in New York City. The role plays a key part in supporting our growing employee base and ensuring a seamless technology experience. The Desktop Administrator will be primarily responsible for the end-to-end employee lifecycle from an IT perspective—including device provisioning, onboarding, access configuration, offboarding, and asset management. This role will also administer and maintain our Mobile Device Management (MDM) platform, manage configuration profiles and policies, and continuously refine and improve the onboarding/offboarding workflows and supporting documentation. This is a hands‑on technical role suited to someone who enjoys automation, efficiency, and providing a smooth experience for employees on Day 1 and beyond. What You’ll Be Working On Execute and oversee all technical steps of the employee onboarding and offboarding lifecycle, including: Device provisioning, imaging, and configuration Account setup, group assignments, license provisioning, and access control Retrieval, wipe, and deprovisioning of assets during offboarding Responsible for maintaining and optimizing the organization’s MDM platform, JumpCloud, and RMM tool, NinjaOne, including: Profile creation and assignment Policy management for macOS and Windows devices Deployment of applications, updates, and compliance settings Maintain and continually optimize standard operating procedures (SOPs) for: Hardware provisioning and imaging Software baselines and configuration standards Endpoint lifecycle and asset management workflows Provide Tier 2 support for endpoint-related issues, escalating as necessary. Manage and track inventory of hardware assets and accessories. Monitor endpoint compliance and security posture, collaborating with US Security and Infrastructure teams as needed. Partner with HR, Finance, and other cross‑functional stakeholders to ensure alignment and a consistent user experience across all onboarding and off‑boarding workflows. Serve as the primary IT point of contact for EU user base, coordinating closely with—and taking direction from—the IT Operations and Security teams based at the New York City corporate headquarters. Provide ongoing endpoint support for North America–based employees, ensuring consistent service delivery, standards, and user experience across regions. Assist with global IT initiatives, improvements, and standardization efforts under IT Operations. Must Haves 3+ years of experience in Desktop Support, IT Operations, Endpoint Engineering, or a closely related role. Strong hands‑on experience administering macOS and Windows environments, including troubleshooting, policy enforcement, and standardized baseline configurations. Proven experience working with Mobile Device Management (MDM) platforms such as JumpCloud, Microsoft Intune, Jamf, Workspace ONE, Kandji, or equivalent solutions. Practical working knowledge of Microsoft 365 administration, including: Exchange Online Microsoft Teams and SharePoint permission models Solid understanding of endpoint lifecycle management, including device imaging, provisioning standards, hardware refresh cycles, and secure decommissioning. Familiarity with endpoint security best practices, including compliance enforcement, access controls, and device posture monitoring. Strong documentation and communication skills, with demonstrated experience creating and maintaining SOPs, technical documentation, and operational runbooks. Nice to Have Experience automating workflows through scripting (PowerShell, Bash, or similar). Familiarity with ticketing and asset management platforms (e.g., Halo, Jira, ServiceNow). Understanding of Zero Trust, identity‑based security models, and compliance frameworks. Competitive salary and bonus program for full‑time team members. Flexible hybrid work environment with opportunities for collaboration and growth. Inclusive culture that values diverse perspectives and celebrates individuality. The chance to be part of a fast‑growing, award‑winning global beauty brand. The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, as these may change or new ones may be assigned at any time. Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People Experience Team at careers@soldejaneiro.com. #J-18808-Ljbffr