Technical Support Engineer EMEA F/H

The companyBroadpeak designs video delivery software for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We support all of our customers worldwide, from simple installations to large delivery systems reaching capacities of several million simultaneous streams (sport games/series/movies).We are international: Our headquarter is in Rennes (France), but we have branches in Denver, Singapore and Ottawa and colleagues around the world.We are innovative: The fast-growing global company focuses on delivering innovative solutions for its customers, adapting to a rapidly-changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment.We have core values: that we truly respect while working here: We innovate, We perform, We care, We are transparent, We are easy to work withWe are a multicultural team: a team of 300 engineers from diverse backgrounds who share ideas, take technical challenges and celebrate success together.Who are we looking for?We are looking for our next EMEA Support colleague who will bring technical expertise and customer experience to our friendly operation team.The Customer Support Engineer ensures the front lines by answering questions and troubleshooting technical problems through phone, email, and chat.Who you will work with?A great team of 10 engineers who care about each other and will always help teammates to solve problems.What will my day be like?Customer Care missionsQualify, diagnose and troubleshoot technical issues and provide telephone/email post-sales support to customers: Telecom Operators and Broadcasters.Be the main customer representative internally and the main contact of your dedicated customers.Support a trusted partnership by holding regular/weekly meetings and ensuring the SLA commitments in terms of response time.Continuous improvement missionsPerform regular preventive maintenance tasks and propose performance improvements.Manage on-site installations, commissioning and training services upon request.Report and track bugs and maintenance problems.Prepare accurate and timely reports.Document technical knowledge.What are the requirements for this position?Hold a computer networking, ICT or technical-related field diploma or degree.Have at least 3 years of international customer-facing experience in a software company.Linux environment and servers expertise.Solid understanding of system and storage architecture as well as IP networks.Full professional EnglishThe + that will give you advantage for this position?B2B experienceStreaming video understandingScripting languagesKubernetes skillsYou will be definitely the right candidate if:You are a strong and positive team player (easy to work with is one of our essential values).You have a high sense of customer care.You have strong problem solving skills (flexible, self-motivated, able to set priorities).You want to work in a friendly environment where there is no routine.The Broadpeak +A simple recruitment processOnce your application has been selected, you\'ll be contacted by phone for a first interview.If you are selected to carry on, you\'ll be invited onsite for technical tests as well as a technical interview with a Manager and team member.If you succeed, you\'ll have two additional HR interviews.A brand new building located in a dynamic district, 1 minute walk away from the subway.An active social committee which regularly offers collective activities and advantages (gift vouchers, ANCV).Our own sportive association as well as equipment in our building.Regular gatherings for breakfasts and internal celebrations.Réf: fc4fbf20-0780-4af3-951a-4d38e618f72b #J-18808-Ljbffr