Cloud Processing Support Engineer

il y a 4 jours

CessonSévigné, France KANTAR Temps plein

Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

LI-KantarMedia

Job Details

Kantar measure what media people actually consume, to give advertisers, agencies, broadcasters and content owners a true understanding of the merits of individual media and to help them optimise their media strategies.

For more details refer to

Roles

To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching technology) with the following tasks:

- To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.
- To follow up issues through ticketing tool through permanent dialog with customers.
- To support customers for the installation and the maintenance of their systems.
- To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.
- To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems.
- To support presales activity trough technical advices when it is necessary.

Good written and fluent oral communication in English is required for this position.

Support activities require to travel abroad from time to time.

This position can imply to participate to a 24/7/365 support hotline if necessary (specific financial reward for this activity).

Experience and technical skills:

- Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer.

Technical skills:

- Azure Kubernetes System (AKS) clusters deployment and support.
- Terraform and Helm for infrastructure deployment.
- Containers/Linux, Elastic Search /Kibana, Promotheus/Grafana/Loki knowledge.
- Azure cloud administration basics.
- Linux administration & Networking knowledge.
- IP multicast basics applied to audio/video transport on IP network.
- Knowledge of network architecture basics (switches configuration, VPN usage, routing) and network issues debugging experience.
- Python or Shell Scripting in Linux environment.
- Nice to have skills
- Audio technologies experience and Basic Audio analysis.
- TV reception architecture (DTT, SAT, IP) using IP streamers or IP multicast streaming architectures used by Broadcast operators.
- System monitoring tools knowledge like Zabbix.

Personal skills
- Good written and fluent oral communication in English (B2 level).
- Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances
- Team spirit oriented within an international and multi-cultural organization
- Highly organized and able to manage concurrent requests from customers
- Issue analysis oriented and technically rigorous
- Autonomous to investigate on complex issues and to manage corrective actions

LI-KantarMedia

LI-MB1

Country

France

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.

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