BPO Sales Manager, Network Acquisition

Business & Commercial

France, Remote

Vinted Go

Brief info about Vinted

Our mission is to make second‑hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre‑loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second‑hand fashion and a go‑to destination for all kinds of pre‑loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick‑up and drop‑off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high‑value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

Vinted Go's acquisition team relies on a network of outsourced (BPO) partners across multiple countries to drive growth at scale. As we've expanded, managing this network across agencies, geographies, and performance targets has become a critical element for growth success. We're hiring a BPO Manager to own this network end-to-end — turning a sprawling, hard-to-manage set of vendor relationships into a well‑governed, high‑performing extension of the acquisition team.

This is a high‑ownership role for someone who can operate simultaneously as a vendor manager, a performance analyst, a budget owner and most importantly a guarantor of the Vinted Go sales philosophy outside of the internal organization — building on top of the structure that currently exists.

In this position, you’ll

• Own the end‑to‑end relationship with all BPO/agency partners across countries: onboarding, day‑to‑day management, escalations, and offboarding
• Act as the single point of accountability for BPO performance, replacing the current fragmented oversight
• Negotiate and manage contracts, SLAs, and commercial terms with agencies
• Evaluate, select, and onboard new BPO partners as we scale into new markets
• Build a standardized operating framework (reporting cadence, WBRs, MBRs, escalation paths) that works consistently across agencies and countries

Performance Management

• Define and track KPIs/SLAs per agency and per market (quality, productivity, conversion, adherence, etc.)
• Build and maintain dashboards/reporting to give real‑time visibility into performance across the whole network
• Identify underperforming partners or markets and drive corrective action plans
• Partner with acquisition leadership to translate business targets into agency‑level performance expectations
• Run calibration and quality assurance processes to ensure consistency across agencies and geographies

Budget Management

• Own the BPO budget across all agencies and countries: forecasting, tracking spend, and reporting variance
• Analyze cost‑per‑outcome (cost per lead/acquisition/hour) across partners and markets to drive efficiency
• Identify and execute cost‑optimization opportunities without compromising quality
• Provide regular budget and performance reporting to finance and leadership
• Design the processes and governance required to manage a multi‑agency, country, language and cultural network sustainably
• Build and maintain playbooks for expansion into new markets/agencies
• Work cross‑functionally with Acquisition team to align on targets, budgets, and reporting standards

About you

• Experience managing outsourced/BPO operations a