L2/L3 Network Customer Support Engineer

il y a 4 heures


MontignyleBretonneux, France 6WIND Temps plein

Overview Are you passionate about high performance networking and customer facing roles? Join 6WIND, leading provider of virtualized and cloud-native networking solutions, and help us shape the future of the Internet by building first-class innovative and high-performance networking technologies. As a L2/L3 Customer Support Network Engineer, you’ll be at the frontline of customer success – solving real-world problems with international customers, learning from experienced teammates, and growing fast in a supportive and innovative environment. Responsibilities Support 6WIND customers worldwide (telecom operators, cloud providers, enterprises) on the deployment of 6WIND solutions (VSR, HNA, 6WIND Cloud and VSR appliances) Build strong customer relationships and act as a trusted technical resource Liaise internally with the R&D and Consulting teams to solve complex customer issues requiring in depth technical investigation Deliver exceptional customer service, with commitment, high reliability and responsiveness Required skills and experience Bachelor’s degree in Networking and Telecommunications 3+ years of experience in Network engineering or advanced customer support Good knowledge of Networking protocols and technologies: IPv4, IPv6, IPsec, VXLAN, MPLS, routing protocols (BGP, OSPF), configuration and automation tools (Netconf, Ansible), as well as monitoring solutions (SNMP, Grafana, Kafka) Hands-on experience with network configuration and administration in Linux/Unix environments Strong analytical skills and a willingness to investigate complex technical problems with a high level of commitment Fluency in English, with excellent written and verbal communication skills Proven ability to work effectively in a team, with a positive attitude, flexibility, and adaptability in a fast changing environment Hands-on experience on virtualized (KVM, Openstack, VMWare) and/or containerized (Kubernetes, OpenShift) environments is a plus Why Join 6WIND? Play a central role in high-impact, cutting-edge network technology projects Flexible working options: hybrid (2 remote days per week) or full remote (France-based) with quarterly travel to the French HQ in Paris region Supportive environment: mentorship, professional growth, and a close-knit, expert team. #J-18808-Ljbffr



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