ERP Project Director

The Project Director will take full ownership of the end-to-end delivery of Infor's most complex, multi-million dollar, multi-site, and international projects—including hybrid, on-premise, cloud, and co-development engagements. You will be responsible for formulating successful strategies to increase operational performance and ensuring alignment with customer business objectives and contractual requirements (Statement of Work). This role requires leadership in resource management, project planning, financial control, risk mitigation, and customer engagement to drive project success and maximize customer satisfaction and retention. Key Responsibilities Provide strategic leadership and ownership of large, complex and global projects. Develop, maintain, and control integrated project plans, schedules, and budgets. Establish alignment between Infor and customer expectations, ensuring clarity on scope and responsibilities and success of the project. Lead implementation planning and execution using Infor's methodology and project management tools. Manage all project resources, including internal teams, offshore, and third-party subcontractors. Track project status and communicate regularly to customers and internal stakeholders. Manage change control processes and update project baselines as needed. Identify, assess, and mitigate risks and issues proactively. Lead governance and steering committees with customer executives. May need to manage multiple workstreams on a project acting as program manager in large complex, multi workstream projects. Projects may have several other project managers leading workstreams in which the project director will lead and have ownership of the entire project. Coach and mentor Project Managers and other delivery team members. Transition deliverables to Global Support or Managed Services effectively. Own and responsible for project financials, including forecasting, billing, and cost control. Participate in presales and deal structuring activities as required. Drive continuous improvement through stakeholder feedback and lessons learned. Required Qualifications & Experience Project Management Professional (PMP®) certification or equivalent. Significant experience managing full lifecycle ERP or complex software implementation projects. Proven ability to operate effectively in dynamic, high-growth environments with demanding customers. Strong organizational, leadership, and communication skills. Experience managing multi-country, multi-vendor, multi-product projects. Active application of tools for Project Management (like Certinia PSA) and Project Planning (like MS Project, GANTT) and Task-Management tools (like JIRA, ADO, SharePoint) Knowledge of enterprise software, cloud applications, and Agile methodologies. Experience with co-development and hybrid delivery models. Strong negotiation and influencing skills at all business levels. Factual based decision making. Ability to read customer reality, develop trust-based relationships with customers and internal teams. Familiarity with organizational change management (OCM) principles. Experience in leading virtual teams, mentoring project managers, and contributing to project management communities. Business proficient in both English and French. Ability and willingness to travel, including international travel. About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long‑term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. We value your privacy at Infor. You may access our privacy policy here. #J-18808-Ljbffr