IT Helpdesk Technician Apprentice
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The IT Team of our Corporate Office, Oetker Hotels, located in Paris, is looking for its next talent to join the team and contribute to our upcoming projects
Missions
- Technical Support & Troubleshooting
- Provide first-level assistance for hardware, software, and connectivity issues
- Respond to help desk tickets and escal
- Set up, configure, and maintain computers, printers, and other devices
- Perform routine equipment checks, basic repairs, and replacements
- Install, update, and troubleshoot software applications while ensuring licensing and security compliance
- Support users with software-related questions and issues
Network & System Assistance
- Troubleshoot wired and wireless network connectivity issues
- Perform basic network checks (cables, connections, device status)
- Assist with applying updates, patches, and security fixes
- Help maintain accurate hardware and software inventory
Security Awareness
- Follow IT security protocols to protect data and assets
- Report security incidents or vulnerabilities to the IT team
Profile
- Completion of 1 to 2 years of higher education.
- Demonstrated interest in information technology, with a strong motivation to learn and develop new skills.
- Foundational knowledge of computer hardware, operating systems, and common software applications.
- Strong analytical and problem‑solving abilities, with a proactive and solutions‑oriented mindset.
- Excellent communication skills and the ability to interact effectively with users and colleagues.
- Team‑oriented, with the ability to collaborate and contribute to a supportive work environment.
- Fluent level of English (oral and written)
Benefits
- 75% coverage of public transportation costs
- Team-building activities
- International and stimulating environment
- And more
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