Technical Support/ Service Engineer
il y a 11 heures
Overview Your mission Welcome to Sungrow. This position is based in France. We want to offer you another great opportunity in the green energy environment. Your tasks as a Service Engineer would be: Management of hotline / ticket system for distributors / installers / end users in region of Italy & the Balkans Training for distributors / installers in the related region Onsite troubleshooting with partner success manager in the related region Pre-sale customer visit with account manager in the related region FAQ / online courses making / recording and documenting for the related region Weekly / monthly / quarterly / annual report for the performance of the related region to the department center Responsibilities Management of hotline / ticket system for distributors / installers / end users in region of Italy & the Balkans Training for distributors / installers in the related region Onsite troubleshooting with partner success manager in the related region Pre-sale customer visit with account manager in the related region FAQ / online courses making / recording and documenting for the related region Weekly / monthly / quarterly / annual report for the performance of the related region to the department center Qualifications BA or higher in electrical engineering or equivalent At least 3 years of work experience as after sale or technical support jobs for PV/ESS/O&M field. Job experience in inverter is preferred Passion, desire and motivation to succeed Language requirements: English and French at least C1 level. Additional Chinese is an asset Quick learner with desire to increase knowledge in the clean-tech industry Excellent skills in Microsoft Office Ability to work independently and focused in a dynamic, fast-paced environment 5%-10% working time may be on business travel between local market and EU department center If you lack one or two of these, we are not looking for all-round perfectionist Why us? This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that germ. The true topic for this decade lies in energy We are leading this discourse and offer fitting solutions. We have a strong PV-Inverter R&D department and are a world’s biggest inverter manufacturer. We are increasing our game this decade, and you might become part of it. We also offer opportunities for growth and development. Opportunities for Career advancement Bonus payment based on pre-agreed and signed KPI agreements A multinational team with European and trans-European exchange Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions Technical and commercial training at our headquarters in Germany and visits to the R&D facility in China About Us We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All With 870+ GW of clean power presently installed worldwide, we are on the road to success. Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. Want to know more? Check out what working with us is like #J-18808-Ljbffr
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