Customer Success Manager – Native English Speaker
il y a 3 jours
Ce que nous vous offrons Location : Paris France (on-site preferred; remote from the UK possible) About Lemon Learning Lemon Learning is a fast-growing tech company specializing in digital adoption platforms (DAPs) trusted by major organizations such as WHO Emory University Allianz and Adecco. With more than one million users worldwide our mission is to revolutionize the way people learn software through interactive in-app guidance . Our vision is to become the European leader in digital adoption combining innovation customer-centricity and operational the role We are looking for a Customer Success Manager with a consulting background who is a native English speaker (US or UK) . Based preferably in Paris (though candidates living in the UK will be considered) you will act as both a trusted advisor and a strategic partner for our international clients. Key responsibilities : You will support enterprise clients throughout their adoption journey (main task). You will participate in pre-sales activities helping demonstrate value to prospects. You will contribute to marketing and international adaptation ensuring our messaging resonates across English-speaking markets. Manage and grow a portfolio of enterprise clients ensuring long-term satisfaction and retention. Act as a strategic consultant understanding client challenges and proposing tailored solutions. Support pre-sales activities : attend prospect meetings prepare demos and contribute to RFPs. Draft project charters define requirements and manage delivery timelines. Analyze usage data and create insights to optimize client adoption strategies. Collaborate with marketing on content creation and international adaptation for English-speaking markets. Gather client feedback and work closely with product teams to shape new features. Identify upsell and cross-sell opportunities within your accounts. Profil recherché Profile were looking for : Native English speaker (US or UK) bilingual French is a plus. 3 years experience in consulting customer success or account management within SaaS or tech. Strong track record working with enterprise-level clients. Excellent communication and presentation skills with the ability to influence at C-level. Comfortable with pre-sales international marketing adaptation and cross-functional collaboration . Autonomous structured and driven with a client-first mindset. Passion for learning digital transformation and change management. What we offer : Competitive compensation package Relocation support for candidates moving to Paris Hybrid working model (on-site preferred) Meal vouchers (10 / day) Transportation allowance (Navigo) Company events seminars and team offsites Déroulé des entretiens 1st interview with our Talent Acquisition Specialist : Lets get to know each other (15 min) 2nd interview with the Project Team Director : Diving into your skills (30 min) 3rd interview with our HR Director : Reviewing your HR requirements (15 min) 4th interview with our CEO : Final validation interview (15 min) Key Skills Aerospace Engineering,Data Entry,Business Management,Flexcube,Contract Employment Type : Full Time Experience : years Vacancy : 1 #J-18808-Ljbffr
-
Enterprise Customer Success Manager
il y a 7 jours
Paris, France Canonical Temps pleinEnterprise Customer Success Manager (French speaker)Join to apply for the Enterprise Customer Success Manager (French speaker) role at CanonicalEnterprise Customer Success Manager (French speaker)3 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager (French speaker) role at CanonicalThe role of an Enterprise...
-
Customer Success Manager
il y a 1 semaine
Paris, France Brevo Temps pleinOur Customer Success team makes sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal. Their objectives: Adoption, Satisfaction, Growth, Retention! **As a Customer Success Manager, you will**: - Manage a portfolio of new and...
-
Customer Success Manager
il y a 1 semaine
Paris, France Singulart Temps plein**As a Customer Success Representative, your primary responsibilities will include**: - Retention Sales: Effectively pitch Singulart’s paid subscription plans, addressing artists’ questions and objections to secure their commitment. - Share strategic feedback: Gather and communicate insights about artists’ needs, market trends, and competitive...
-
Customer Success Manager French Speaker
il y a 3 jours
Paris, France Mews Temps pleinOverview As the Manager of Customer Success you will support your customers as they transition from sales prospects to active users of your products. The role’s responsibilities include expanding customer accounts, increasing customer retention, solving customer issues, and driving customer satisfaction. Your main focus will be on building customer loyalty...
-
CUSTOMER EXPERIENCE REPRESENTATIVE – SAAS
il y a 2 semaines
Paris, France Data Recrutement Temps pleinTHE COMPANY: A EUROPEAN TECH LEADER IN CUSTOMER ENGAGEMENT AND MARKETING AUTOMATION The company has developed an all-in-one platform empowering over 500,000 organizations across 180 countries to build meaningful customer relationships through email, SMS, WhatsApp, chat, and marketing automation. Their technology offers a full view of the customer journey,...
-
Customer Success Manager
il y a 7 jours
Paris 9e, France Tauw Temps pleinKameleoon enables brands to offer exceptional digital experiences and personalize the customer journey to maximize engagement and conversion, driving exponential online revenue growth. Its web and full stack experimentation and personalization platform measures visitors’ purchasing intention in real-time and adapts messages, content, navigation and offers...
-
Customer Experience Representative
il y a 1 semaine
Paris, France Brevo Temps pleinWe are looking for an English native speaker to join our team on the Tuesday to Saturday shift. **As a Customer Experience Representative, you will**: - Ensure that clients’ questions and problems are addressed properly and in a timely manner. - Handle challenging customers and escalate complex issues outside of the department when necessary. - Report,...
-
Customer Success Manager
il y a 23 heures
Paris, France LanguageWire Temps pleinDo you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! **The role you’ll play**: We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris...
-
Customer Success Manager
il y a 7 jours
Paris, France Upflow Temps pleinJoin to apply for the Customer Success Manager role at Upflow.About UpflowUpflow provides the first global ‘Financial Relationship Management’ (FRM) platform—a revolutionary approach to leveraging cutting-edge technology and AI to help B2B businesses get paid more effectively, unlock owed cash reserves, and empower B2B companies to grow more rapidly....
-
Customer Success Manager Italian
il y a 1 semaine
Paris, France Singulart Temps plein**As a Customer Success Representative, your primary responsibilities will include**: - Retention Sales: Effectively pitch Singulart’s paid subscription plans, addressing artists’ questions and objections to secure their commitment. - Share strategic feedback: Gather and communicate insights about artists’ needs, market trends, and competitive...
