Boutique Proprietor

Boutique Proprietor

Benefit Boutique –168 Court St, Brooklyn, NY 11201

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place

Essential Duties and Responsibilities

Customer Service/Experience

• Greet clients in 30 seconds or less.
• Create an environment that is passionate about customer service/experience.
• Ensure self and team is executing Benefit’s DNA.
• Beauty ABC’s selling formula & Service ABC’s properly, including all processes trained in the Global Service Handbook.
• Teach, coach, and develop employees to deliver outstanding customer service.
• Keep accurate and complete records in the Retail/ POS system.
• Respond to Mirror Mirror reflections and Yelp reviews within 24 hours.
• Respond to customer complaints or inquiries within 24 hours, document and report these incidents to the Regional Boutique Proprietor.
• Ensure all clients read and sign the service E-waiver form (customer protection, service release form).

Results

• Achieve daily/ weekly/ monthly Boutique sales goals.
• Ensure team achieves individual daily/ weekly/ monthly sales goals and maintains their target SPH (sales per hour).
• Develop strategies to grow the business.

Leadership

• Promote feel good/ fun and gossip free environment for customers and employees.
• Be passionate and tenacious.
• Act professionally, ethically and with integrity.
• Use good judgment.
• Lead by example.
• Take charge and make things happen.
• Keep commitments and build high expectations in self and others.
• Motivate and help others understand the importance of their jobs.
• Embody and teach the Benefit lifestyle and spirit.
• Value people, build strong positive relationships, and treat others with respect.
• Always be approachable and an effective two-way communicator.
• Express ideas and information clearly and effectively.
• Contribute to the growth, learning and success of others.
• Effectively lead the organization through change and growth.
• Ensure self and Boutique team is compliant with all Company and Boutique policies and procedures.
• Communicate all policy/ procedure updates and important issues in a timely, clear and concise manner to Boutique team.

Management

• Develop and communicate a clear course of action.
• Persuade others through influence and collaboration as opposed to command and control.
• Hire, orientate, develop, and retain people.
• Appropriately staff and manage for product sales and services.
• Recruit, interview and hire employees.
• Train, delegate to, and supervise Assistant Boutique Proprietor to develop their management and business skills.
• Conduct and ensure fair and timely performance reviews of all Boutique employees.
• Respect diversity.
• Respect confidentiality.
• Promote cross selling between services and products.
• Maintain excellent cash management. Management of the safe and applicable security codes.
• Ensure that Boutique funds (including petty cash) and deposits are maintained in accordance with Benefit’s policies.
• Safeguard customers personal information.
• In partnership with Aesthetician, maintain compliance with state board regulations.
• Achieve Boutique’s monthly sales plans while maintaining expenses and adhering to monthly budgeted guidelines (i.e., manage payroll, petty cash, supplies for counter, office and salon).
• Strong time management.
• Monitor stock levels on all inventory items. Communicate inventory issues/ concerns to RBP (Regional Boutique Proprietor).
• Ensure procedures for receiving, transferring, and returning merchandise are adhered to best practices.
• Maintain the safety and security of all employees.
• Maintain the accuracy and timelines of timekeeping/ payroll.
• Maintain the appearance and cleanliness of the Boutique.
• Protect the assets of the Boutique against theft, damage and cash loss (i.e., cash control, inventory management).
• Consult and communicate staff issues to Human Resources and Regional Boutique Proprietor (i.e., Worker’s Compensation, potential leaves of absence, poor performance).
• Document unsatisfactory performance and po