Care Expert

Join to apply for the Care Expert - France 🇫🇷 role at Alan4 days ago Be among the first 25 applicantsYou. Better. With Alan.Alan's vision is to make prevention the new norm of care for all.Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.By connecting all aspects of care - private, public, and direct to consumer - we create the most member‑centric healthcare experience. Through deep engagement, we empower everyone to overcome day‑to‑day health obstacles and live healthier lives.We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR.Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.🤘 How we do it?🎯 What drives us — We're obsessed with helping our members live healthierMission is the Boss: long‑term thinking, seeking our mission success above all else.Member & customer‑led: obsessively focused on solving members & customers problems and creating the most delightful experiences.🏆 How we build excellence — We hire the best people and give them platform to succeedChampions of excellence: extremely high standards and talent density.Distributed ownership: accountable enlightened despots, everyone owns their decisions and results.Radically transparent: all information is accessible and written‑first, so everyone can make the best decisions asynchronously🤝 How we grow together — We help each other improve through honest feedback and bold thinkingOptimistic alchemy: optimists who collaborate with genuine care and support teammates.Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionallyBold & creative contrarians: think differently to achieve greatness, try new approaches⚡ How we move fast — We fight complexity and focus on what matters mostDisciplined in execution: taking decisive actions with focus that compounds success over timeFight for simplicity: only high impact processes, smart frugality⭐️ Your mission ⭐️👩💻 Helping our membersAs a Care Expert, Your Primary Mission Is To Transform Member Requests Into Delightful Experiences. You'll Be Their Trusted Guide, ProvidingMeaningful solutions that make a real differenceSwift, timely responses when they need you mostCrystal‑clear, accurate informationTransparent and helpful guidance every step of the wayYou’ll dive into the fascinating world of healthcare, mastering both:The intricacies of the French healthcare systemThe unique needs of our B2B partners who've chosen Alan as their corporate health insurance providerYour role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.👷 Improving Alan🎯 Your time at Alan: A perfect balance80% dedicated to providing exceptional member support20% driving innovative Care projects tailored to your unique expertise🚀 Project leadership opportunitiesAs an experienced Care Expert, you'll have the chance to:Identify and implement key improvementsTransform data insights into actionable solutionsLead end‑to‑end implementation👥 Team impactGuide and inspire fellow AlanersBuild high‑performing project teamsShape the future of Care at Alan🌟 Example of projects you might leadDesign member empowerment initiatives that boost autonomyArchitect Care team structures for peak performanceCollaborate on cross‑community product innovationsHelp us grow by attracting top Care talent⭐ Join the Care team ⭐️You Will Thrive At Alan If YouHave a genuine passion for helping others and find joy in solving member challengesMaster French and English at a full working proficiency level (written and spoken)Navigate technology with confidence and embrace digital toolsFeel at ease connecting with members across all channels – email, chat, and phone calls (call‑back only)Bring natural empathy and a calm presence to every interactionLove taking initiative and turning ideas into actionThrive in collaborative environments where you can both learn and share knowledgeBonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers 🙂)For this opportunity, we are aiming to hire within the A2‑B1 level range of our salary grid.ℹ️ Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care Expert team 🇫🇷.🙌 Perks & BenefitsFair rewards. Generous equity packages complement your base salary, for permanent contracts only.Flexible Office. Amazing office space at our HQ, sponsored co‑working hubs or a full‑remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.All the tools you need. Top of the range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones.Flexible vacation policy and flexible working hours. Organize your time as you wish.Delightful healthcare insurance: Extremely comprehensive health insurance – 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only).Transport – country‑specific commuter benefits.Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.Personal growth through coaching. At Alan, coaching isn't just a perk – it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize your impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.Parental leave – Extended parental leave for all new parents, for permanent contracts only.Important note: we hire people, not roles.If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?Remember, this is just a guide, not a checklist.We'll be thrilled to receive your application🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. #J-18808-Ljbffr