Digital Roll-Out Manager

OverviewAs part of the Travel Transformation program, AXA Partners continues to expand and enhance its digital capabilities to improve customer and partner experiences. The Digital Rollout Manager plays a key role in ensuring these digital solutions are effectively adopted and implemented across geographies. The role focuses on facilitating alignment between global and local teams, driving engagement and collaboration, and ensuring successful rollout and usage of digital products within the Travel business.This position works closely with Global Product Owners, Business Analysts, and Project Managers to coordinate deployments, monitor progress, and identify opportunities to strengthen adoption and impact. It ensures that local entities have the necessary context, visibility, and support to integrate and use new digital capabilities efficiently.In addition, the Digital Rollout Manager supports the governance of the Travel Digital Journeys Stream, coordinating committees, preparing updates for senior stakeholders, and ensuring alignment across different initiatives. The role combines program coordination, stakeholder management, and business alignment to help the Travel Transformation Stream deliver on its ambition of a connected, customer-centric, and data-driven digital ecosystem. What you’ll be doing Rollout and Adoption Coordinate and drive the rollout of global digital solutions across countries, ensuring readiness, engagement, and alignment of local teams. Support entities in the deployment of both existing and new digital products and capabilities, including AI-enabled tools and new customer interaction channels. Ensure each rollout follows a consistent and structured approach, including preparation, training, monitoring, and adoption tracking. Act as the main point of contact between global digital teams and local markets for deployment-related topics. Governance and Alignment Support the governance of the Digital Journeys Stream, preparing and coordinating stream committees, steering meetings, and stakeholder sessions. Consolidate and share visibility on priorities, progress, risks, and dependencies across all digital initiatives. Ensure coherence and alignment across different digital products and programs to avoid silos and conflicting priorities. Facilitate structured communication and alignment between Global Product Owners, the Digital Transformation leadership, and local entities. Project Planning and Execution Develop and maintain rollout plans and deployment roadmaps in coordination with Product Owners and Project Managers. Track progress, milestones, and key deliverables across ongoing digital initiatives. Identify and anticipate potential blockers or misalignments, escalating and proposing solutions as needed. Ensure follow-up on decisions and actions agreed during governance meetings. Stakeholder Management and Communication Drive engagement and collaboration across all relevant stakeholders (local and global teams, IT, operations, business, data, etc.). Prepare clear and concise materials for committees, leadership updates, and communication across the Digital Journeys Stream. Promote adoption by collecting feedback, best practices, and success stories from entities to share within the program. Continuous Improvement Contribute to improving the rollout methodology, governance, and adoption framework based on lessons learned from deployments. Encourage cross-country learning and alignment by facilitating exchanges and collaboration among markets. Support the evolution of digital operating models, integrating new technologies and practices as the program evolves. In addition:You are required to always adhere to all and any regulatory requirements that apply to AXA Partners and AXA GroupYou must always act in the best interests and consider the broader impact of your decisions on the company as a wholeYou must be open and cooperative with the FCA, the PRA and other regulators What you’ll bring Proven experience in digital transformation, project management, or program coordination within an international environment. Strong background in deploying or rolling out digital products across multiple countries or business units. Experience working in Agile environments, collaborating with Product Owners, Project Managers, and technical teams. Excellent communication and presentation abilities, capable of translating technical or complex topics into clear, actionable messages. Solid understanding of digital delivery frameworks, governance, and adoption processes. Analytical mindset with the ability to identify dependencies, risks, and opportunities for improvement. Working knowledge of Agile methodologies (Scrum, Kanban, SAFe, etc.) and related governance frameworks. Proficiency with project management and collaboration tools (e.g., JIRA, Confluence, Miro, Power BI, or equivalent). Fluent in English (written and spoken). Spanish or French are a plus. To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we areWe’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract) #J-18808-Ljbffr