French Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the BPO and Customer Support Services sectors. We pride ourselves on facilitating career growth for professionals seeking high-impact roles, particularly those pursuing the best French-speaking jobs across Europe.

French Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the BPO and Customer Support Services sectors. We pride ourselves on facilitating career growth for professionals seeking high-impact roles, particularly those pursuing the best French-speaking jobs across Europe.

Job Overview

We are currently seeking a dedicated professional for a French Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual who thrives in a fast-paced Customer Support Services environment and is eager to build a career while experiencing a new culture through our exclusive jobs in Bulgaria.

Key Responsibilities

• Deliver exceptional omnichannel support to international clients within the Customer Support Services sector
• Resolve complex customer inquiries with empathy, efficiency, and a focus on high-quality resolutions
• Maintain accurate records of customer interactions within our specialized CRM systems
• Collaborate with cross-functional teams to identify trends and improve the overall client experience
• Uphold the highest professional standards as a French Speaking CX Specialist position in Bulgaria representative
• Participate in ongoing product and communication training to ensure top-tier service delivery
• Meet and exceed individual and team-based KPIs and performance metrics

Requirements

• Native or fluent French (spoken and written)
• Valid EU passport (mandatory)
• Previous experience in a professional Customer Support Services or contact center environment is highly valued
• Strong communication skills and a passion for helping people
• Willingness to relocate to Sofia for this career-defining opportunity
• Proficiency in English to ensure seamless communication within our international office culture

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Multicultural work environment in the heart of Sofia
• Career development paths within the global Customer Support Services industry
• And Much More…

Life in Bulgaria

Bulgaria is quickly becoming the top destination for expatriates looking to combine a professional career with an exceptional quality of life. By accepting a position in Bulgaria, you will enjoy a vibrant social scene, historic architecture, and a wonderful climate that allows for both mountain hiking and seaside escapes, cementing its reputation as a hidden gem for those searching for rewarding jobs in Bulgaria.

Moving to a new country is made seamless through our comprehensive relocation package. Beyond the professional fulfillment of a French Speaking CX Specialist position in Bulgaria, you will discover that the cost of living in Bulgaria is highly favorable, allowing for a comfortable lifestyle, delicious culinary experiences, and an affordable standard of living that keeps talent returning to Bulgaria year after year.