Programme & Change Manager, Revenue Operations

This is a 12-month contract position. Qima is seeking a Programme & Change Manager to lead our Revenue Operations transformation. You will orchestrate multiple concurrent initiatives to consolidate disparate systems and processes in our customer value funnel turning a patchwork of acquired technologies into a unified high‑performing revenue engine. This is both a strategic and a hands‑on role requiring expertise in programme management, change leadership and revenue operations. Starting with our CRM systems and processes you will work directly with Sales and Marketing teams across divisions to streamline workflows, eliminate friction and create systems that drive new customer acquisition and cross‑sell revenue expansion. Your success will be measured in programme delivery, user adoption, efficiency gains and revenue impact. This high‑visibility role will work closely with the Project Sponsor and executive leadership to shape how we scale our commercial operations while driving best practices throughout the lead‑to‑cash pipeline. Key Responsibilities Revenue Operations Programme Leadership : Own end‑to‑end programme management for consolidating CRM and related systems following multiple acquisitions; develop and execute phased roadmaps that minimise disruption while delivering quick wins; balance speed with structure while establishing scalable processes across the revenue pipeline Programme Execution & Performance Tracking : Develop and maintain programme plans with clear milestones, dependencies and timelines across workstreams; track progress, identify risks and blockers and implement mitigations; define and monitor KPIs for programme success and business impact; maintain documentation, decision logs and lessons learned; generate weekly status updates and monthly executive reports Process Design & Governance : Document current‑state processes and design future‑state workflows that embody Make it Simple; navigate the complexity of integrating acquisition processes and data; establish governance frameworks that provide structure without bureaucracy; implement feedback loops to continuously improve systems; drive standardisation while accommodating business unit variations Systems Integration & Consolidation : Support teams assessing CRM configurations and integrations across divisions; maintain focus on system simplicity and consistency; coordinate data migration and consolidation efforts; ensure seamless integration between Sales, Marketing, Customer Service and customer‑facing platforms Lead‑to‑Cash Optimisation : Drive best practices throughout pipeline to improve conversion rates at each stage; provide visibility of upstream revenue through improved reporting and forecasting; identify and eliminate bottlenecks; innovate to deliver industry‑leading customer experiences Change Management & Adoption : Design and execute change management strategy to drive adoption across Sales, Marketing and Customer Service; assess change readiness and develop targeted interventions; create communication plans that keep stakeholders informed throughout transformation; measure adoption metrics and adjust approach to ensure sustained behaviour change; build change champion networks to drive grassroots adoption Stakeholder Management & Leadership : Build strong relationships with Project Sponsor, C‑suite executives and leaders across divisions; conduct regular stakeholder meetings to ensure alignment and momentum; secure buy‑in through inclusive discovery, transparent communication and demonstrated results; manage resistance with empathy, clarity and compelling business cases; navigate political landscapes across acquired companies User Enablement & Training : Create clear documentation and training materials tailored to different roles and skill levels; support users through transitions with practical enablement; serve as the central point of contact for RevOps initiatives; establish ongoing support mechanisms post‑implementation Qualifications : Required Experience 7 years of programme management experience, preferably in RevOps, Sales Operations or Digital Transformation 5 years working with Sales / Marketing stakeholders across multiple divisions with proven success in user adoption and change management 3 years of RevOps experience with an understanding of lead‑to‑cash pipeline management and forecasting processes including typical metrics (conversion rates, sales cycle length, pipeline velocity) Experience with system integrations, data migration, process automation, ideally in M&A‑driven consolidation or post‑merger integration Track record delivering complex multi‑stakeholder programmes on time and within scope Experience managing multiple concurrent projects and prioritising resources Knowledge of CRM platforms, marketing automation, sales enablement systems and AI‑powered sales / marketing tools Familiarity with project management tools (Asana or similar) and agile transformation Expertise in change management methodologies (PROSCI, Kotter, ADKAR) Certification in programme / project management (PMP, PRINCE2, MSP) with change management certification (PROSCI) a bonus Exceptional English‑language communication skills with ability to present to C‑level executives and influence without authority Bonus is experience in technical B2B services or the TIC sector Key Skills ASC 606 Hotel Experience Hospitality Experience GAAP Accounting Revenue Management Pricing Analysis Skills Salesforce SOX ERP Systems NetSuite Remote Work : No Employment Type : Full‑time Department / Functional Area : Marketing Experience : years Vacancy : 1 #J-18808-Ljbffr