Account Manager

OverviewJob DescriptionZoho is a privately held, bootstrapped and profitable cloud software company. We aim to become one of the largest B2B SaaS providers worldwide committed to solving business problems through our deep technology expertise and superior customer experience. We believe in experimentation, iteration, and following your instincts.We are looking for passionate individuals who excel at building meaningful, long-term relationships and empowering businesses to thrive. As an Account Manager at Zoho, you will be responsible for managing a portfolio of medium-sized clients, ensuring high renewal rates, identifying opportunities for upselling and cross-selling, and driving greater adoption of our extensive product suite. If you are motivated by a customer-centric environment and eager to make a tangible difference, we would love to hear from youIn this role, you willTake full ownership for the growth, satisfaction, and retention of your assigned SMB customer portfolio.Identify and develop new business opportunities within existing accounts to achieve upgrade and cross-sell revenue goals.Create, maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.Uncover and mitigate any risk that threatens your customers; growth, satisfaction, or renewal.Resolve issue escalations, if needed, working closely with our support, product and engineering teams.Collaborate with customers implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho.Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho's suite of products.Strengthen client relationships through regular engagements and face-to-face meetings.Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).Build a solid base of reference-able customer contacts.Requirements2 to 3 years of business development experience in a software / SaaS background, with at least 1 year of account management experience managing SME companies.Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.Ability to deliver effective presentations and product demos highlighting the key value proposition.Strong communication, interpersonal and consultative skills.Comfortable working independently in a distributed and remote environment.Open to travel domestically for customer meetings.Comfortable using tools such as CRM for process management and reporting.Fluency in English and French (native) speaker is mandatory for this role.3-6 years of experience in solution consulting or a similar role, within the SaaS industry specializing in CRM or customer experience products.Proven track record of successful solution delivery to enterprise clients.Strong understanding in SaaS industry especially working on products including but not limited to CRM, Helpdesk software, its implementation, and its impact on customer engagement and business processes.Excellent communication, presentation, and interpersonal skills, capable of working collaboratively in a client-focused environment.Strong analytical and problem-solving skills with a consultative approach to addressing client needs.Ability to travel as needed to meet with clients, attend conferences, and lead engagements.Competitive salary package aligned with candidate's qualifications, experience, and the market value of the roleReimbursement of approved business expenseMacBook, mobile and paid SIMCompany provided LunchPermanent Contract after the successful completion of the probationary periodA vibrant international environmentIt is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.BenefitsCompetitive salary package aligned with candidate's qualifications, experience, and the market value of the role.Supportive and inclusive team and colleagues.Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business softwareMacBook, mobile and paid SIMCompany provided lunch.Permanent Contract after the successful completion of the probationary period.A vibrant international environmentReimbursement of approved business expenses.Opportunity to work with a global team and contribute to the growth of a leading technology company. #J-18808-Ljbffr