Responsable Qualité H/F

Haddad Brands Europe, founded in 2017, specializes in the distribution of children’s apparel under exclusive licenses (Nike, Levi’s, Converse, Jordan, Lacoste…) across Europe.

Operational for 9 years, the company has experienced remarkable growth and now counts over 500 employees throughout Europe.

We distribute our products both through wholesale, working with major multi-brand and specialized retailers, and through retail, via our corners in leading department stores.

In concrete terms, this means that if you purchase children’s apparel (0‑7 years for Nike, 0‑16 years for Levi’s, Converse, and Jordan), whether in a physical store, online, in the Netherlands, the UK, Italy, or anywhere else in Europe, the product you’re holding has gone through us — even if you bought it in an official Nike or Levi’s store

We are currently looking for a Quality Manager.

KEY RESPONSIBILITIES:

Manage an on-site Quality Control team of approximately 4-6 people, lead quality processes and inspections, and take full ownership of quality claims with our US partners.

The role requires strong textile expertise, leadership capabilities, and extensive experience working with international factories and sourcing partners.

Lead Quality & Technical Expertise

• Define and continuously improve product quality standards and inspection procedures
• Assess non-conformities and make technical decisions regarding acceptance, rejection, rework or corrective actions
• Analyze defects related to fabrics, garment construction, workmanship, printing, washing, finishing or production processes
• Provide technical support to internal teams on complex quality matters
• Ensure consistent quality standards across brands and product categories

Manage the Quality Control Team

• Lead and develop a team of approximately 4-6 Quality Control staff in Épinoy
• Define inspection priorities and workload based on product and business risks
• Review and validate complex quality issues
• Monitor quality KPIs, defect rates and inspection performance
• Develop the team’s technical capabilities and ensure consistent inspection standards

Own Quality Claims

• Manage the full Quality Claims process from identification through resolution with our US counterparts
• Build technically robust claim files and conduct Root Cause Analyses
• Act as the main quality contact with Haddad NY
• Track claims, corrective actions and financial recoveries until closure
• Challenge factories and suppliers when technical explanations or corrective actions are insufficient

Drive Corrective & Preventive Actions

• Identify recurring quality issues and their root causes
• Define and monitor Corrective and Preventive Action Plans
• Analyze quality trends by factory, supplier, product or production process
• Implement preventive measures to reduce recurring defects and claims
• Develop reporting and KPIs to drive continuous improvement

The successful candidate must have excellent technical knowledge of:

• Fabrics, fibers, woven and knitted constructions
• Garment construction, stitching, measurements and finishing
• Screen printing, digital printing, sublimation, heat transfer and embroidery
• Dyeing and washing processes
• Shrinkage, pilling, colorfastness, crocking and color migration
• Full apparel manufacturing processes from raw material to finished goods

The candidate must be able to inspect a defective product, identify the likely production root cause, and challenge sourcing from a strong technical standpoint.

REQUIRED SKILLS:

• Full autonomy on day-to-day Sustainability & Compliance activities, with validation sought only on genuinely sensitive regulatory matters.
• More structured and standardised compliance processes, with clearer performance monitoring through relevant KPIs and Excel-based tracking.
• Improved packaging and logistics compliance, with a measurable reduction in recurring non-conformities.