Customer Success Intern

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertCustomer Service & Contact Center OperationsNo Travel Required31-Jul-2025An Amazing Career Opportunity for a Customer Success InternLocation: Veldhoven, NetherlandsJob ID: 39492As part of a global group, we are committed to innovation and excellence in customer service. The Online Service Portal project is a key step in enhancing our digital service capabilities.Who are we?HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.As our Customer Success Intern , you’ll support HID’s successby:Customer Onboarding:Initiating first contact with customers to explain the purpose of the portalIdentifying and registering initial users for accessScheduling and conducting online demo sessions with customers.Data Preparation:Collaborating with Field Service Engineers to review and clean up open tickets in the legacy systemEnsuring accurate and relevant data migrationCoordination with Software Vendor:Liaising with the external software supplier to prepare the technical environment for each customer transitionEnsuring all configurations and access rights are in placeGo-Live Support:Agreeing on a go-live date with the customerBeing available for questions and support during the transition periodPost-Go-Live Follow-up:Conducting follow-up calls to ensure the customer is comfortable using the portalGathering feedback for continuous improvementYourExperienceand Background include:Currently pursuing a Bachelor’s or Master’s degree (HBO/WO) in Business, IT, Communication, or a related fieldStrong communication skills; confident in reaching out to customersFluent in English (spoken and written)Comfortable working with software tools and digital platformsAffinity with multicultural environmentsProactive, organized, and customer-orientedFamiliarity with JIRA and Confluence is a plusWhat we can offer you:A vibrant, welcoming & inclusive cultureExtensive career development opportunities and resources to maximize your potentialTo be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worldsWhy apply?Empowerment: You’ll work as part of a global team in a flexible workenvironment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes.If you have most of the skills and experience, we want you to applyInnovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekersIntegrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and acceptedHID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com .We make it easier for people to get where they want to goOn an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #J-18808-Ljbffr