Customer Success Manager EMEA

Founded in 2019 and recognized as a mission-led company, Jus Mundi is pioneering legal technology to power global justice through artificial intelligence.

Headquartered in Paris, with additional offices in New York, London, and Singapore, Jus Mundi serves over 150,000 users, including top law firms, multinational corporations, government bodies, and academic institutions in more than 90 countries. By combining legal expertise with cutting-edge AI technology, we provide global legal intelligence, data-driven arbitration professional selection, and business development services.

What Makes Jus Mundi the Place to Be

• Our Values: With core values as Listen (Solve for the Legal Community), Iterate (Start Sharp, Stop Smart), Commit (Step In, Own the Outcome), Belong (Build together through diversity), Uphold (Aim for Justice with Integrity), we cultivate a dynamic environment that encourages collaboration, innovation, and continuous growth.
• Legal Is the Next Frontier for GenAI : Legal is one of the top industries ready to be transformed by GenAI. At Jus Mundi, we’re building transformative AI where it has the power to make the most impact.
• Proven Product Market Fit : Jus Mundi has secured product-market fit in global markets since launch, partnering with top-tier law firms, government bodies, and major corporations, including Freshfields, Quinn Emanuel, Wong Partnership, Total Energies, Canada, UK, and Japan.
• Strategic Investment : In 2024, we raised over $20 million in Series B funding from prominent strategic international investors, including Acton Capital, True Global Ventures, C4 Ventures, and FJ Labs, fueling our growth and innovation.
• Legal Meets Tech : Our engineers and former lawyers collaborate closely with large language models (LLMs) to pioneer the future of generative AI and reshape professional services.
• Exceptional Team : Work with talented professionals from industry leaders, including engineers, legal experts, and AI specialists from companies like Google and Amazon who are pushing the boundaries of legal tech.

About the Role

Jus Mundi is looking for a Customer Success Manager based in Paris or London, to lead our expansion in Europe and Middle East.

As a CSM - EMEA, you'll play a key role in driving customer adoption, satisfaction, and retention across the region. This is your chance to work at the intersection of law and technology, empowering legal professionals with AI-powered research tools that transform the international arbitration and investment law landscape.

This role is ideal for someone who is curious about AI, passionate about legal innovation, and excited to build lasting relationships with top law firms and legal departments across Latin America.

The Team

You’ll be part of our Customer Success team, dedicated to ensuring our clients maximize the value of Jus Mundi's platform and achieve their legal research goals. Our team is known for its collaboration, proactive problem-solving, and customer-centric approach, and you'll have the opportunity to work with top professionals across product, engineering, sales, and legal operations.

As our CSM dedicated to EMEA, you'll help shape our regional customer success strategy and work closely with international teams while building strong local relationships.

Customer Onboarding & Activation

• Manage onboarding and lead kickoff calls to create success plans aligned with customer goals
• Deliver product training with a strong focus on law and AI features
• Drive customers to initial value milestones within agreed timelines

Ongoing Customer Management

• Serve as the primary point of contact for a portfolio of customers across Europe and MENA
• Conduct periodic business reviews and success planning sessions
• Track usage, engagement, and satisfaction metrics
• Collaborate with Support and Product to resolve issues and relay customer feedback internally

Retention & Upsell