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Head of Operations
il y a 2 semaines
Job Title: Head of Operations & AI Enablement Type: Full-time Experience: 3+ years Location: Paris About INFINIT Launched in 2023, INFINIT is a fast‑growing fintech scale‑up operating in multiple countries across Europe and the Americas. Our all‑in‑one operating system has banking at its core and empowers small business owners and their teams to seamlessly manage and optimise every aspect of their business with AI agents. Role We are seeking a Director of strategic operational projects who excels at diagnosing complex operational issues, uncovering business and technology blockers, and working across teams to design and drive practical, technically informed solutions. You will act as an internal strategic operations consultant to senior leaders using structured problem‑solving, data analysis, and technical fluency (SQL, API knowledge, system architecture understanding and documentation, mastering a general‑purpose programming language like Python is a plus) to rapidly identify root causes and implement improvements across our operations. What we want to achieve together Problem Diagnosis Partner with product, engineering, risk, and operations teams to deeply understand how systems, workflows, and policies interact. Act as the first escalation point for complex operational issues affecting customers or internal processes. Conduct structured diagnostic assessments to uncover root causes across process, data, systems, and organisational dimensions. Solution Design and Execution Support Translate business symptoms into clear problem statements and hypothesis‑driven analyses. Design solutions defining functional and technical requirements. Depending on the complexity of the solution chosen, either implement it end‑to‑end or team up with engineering and product teams. AI‑Enabled Operational Improvement Identify processes where AI/ML can automate manual steps, reduce errors, or increase efficiency. Partner with data and engineering to implement: Automated triage systems. Intelligent routing or decision engines. Generative AI tools for document generation, policy interpretation, or internal knowledge retrieval. Establish metrics, alerts, dashboards, and AI‑driven anomaly detection to proactively surface issues before they escalate. Qualifications 7+ years of experience in top‑tier consulting (McKinsey, Bain, BCG, or equivalent) within banking, fintech, or financial services operations. Strong issue diagnosis capabilities: root cause analysis, structured problem‑solving, and synthesis. Ability to write or review SQL and Python to perform debugging‑level analysis. Experience working with engineers, product managers, and data teams to design technical solutions. Strong understanding of how API calls, workflow engines, data pipelines, and core banking systems interact. Excellent communication skills: able to simplify complex issues for senior leadership. High comfort working in ambiguous environments where problems are not clearly defined. What you’ll find working at INFINIT Competitive salary and equity: We offer highly competitive salaries and a stake in our success with share options. Diverse and inclusive team: Join a dynamic and international team with over 8 nationalities. Inspiring mission: Revolutionising business financing and making a positive impact on the European economy. Flexible benefits: Access flexible retribution benefits through a convenient mobile app. Health and well‑being: Top‑quality medical & mental health insurance. Quality time together: Annual gatherings and bi‑weekly office team gatherings. Personal time off: Enjoy flexibility with personal time off. Flexibility and ownership: Hybrid working – 3 days a week in an office hub (London, Paris, Madrid) and 2 days at home. Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal‑opportunity employer and consider all qualified applicants for employment without regard to race, colour, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. #J-18808-Ljbffr
