Technical-Assistance Parts

Technical-Assistance Parts & Attachments Manager Managed the team of Technical Parts Advisors (TPA), guaranteeing technical customer support for the Group’s spare parts business. Your mission: ensure a high level of technical service while driving performance, quality, and skill development within your team. You are also responsible for the management and optimization of the ASSIST ticketing tool, coordinating actions between subsidiaries, support functions, production sites, and the dealer network. Job Details Job ID: 45181 Date Posted: 20 December 2025 Location: France – Ancenis Seniority Level: Mid‑Senior Employment Type: Full‑time, Permanent Contract Start Date: Available now Remote Work: 2 days per week Responsibilities Guarantee reactive and reliable technical customer support Supervise processing of technical and quality requests within deadlines. Manage customer emergencies (VOR – Vehicle Off Road) by mobilizing resources to restore machine availability. Analyze tenders from key accounts and propose appropriate technical solutions. Coordinate technical campaigns and monitor shipments with the After‑Sales Service (SAV). Ensure fluid communication between support levels and with subsidiaries. Manage and develop your team Supervise and lead Technical Spare Parts Advisors and a Technical Coordinator. Set annual objectives, monitor performance, and implement corrective actions. Ensure continuous skill development regarding the Group’s products, services, and tools. Guarantee integration of new employees and strengthen team cohesion. Develop individual careers in line with organizational needs. Drive performance and continuous improvement Analyse customer tickets and network feedback to identify bottlenecks. Propose and implement corrective actions to optimise support reactivity and quality. Standardise best practices within the team and across subsidiaries. Monitor KPIs and provide weekly, monthly, and annual reporting. Alert hierarchy in case of major deviations or anomalies. Develop tools and technical documentation Ensure proper functioning and evolution of the ASSIST digital tool (front and back‑office). Write evolution requirements and monitor deployments with IT teams. Manage the annual budget for the ASSIST activity. Identify needs for technical documentation improvement and participate in its update. Contribute to the creation of new technical training for the dealer network. Qualifications Higher education degree (Bac +5 / Master’s) in engineering or management. Proven experience in customer support, technical coordination, or quality management. Successful team‑management experience. Knowledge of maintenance for agricultural, public works, or automotive machinery; skills in hydraulics, engine technology, and electricity are assets. Experience with quality methods (statistical analysis, standardisation, problem solving). Excellent service orientation, rigor, team spirit, relational qualities, and leadership across functions. Fluency in English and French. Benefits Competitive compensation based on experience, with bonuses. Access to a CSE and organised activities. Company restaurant. Parking support (60% coverage for public transport, vehicle or bike allowance). Flexible work location: 2 days remote per week. Accessibility: Site in Ancenis (44) with car or train access from Nantes and Angers; free shuttle from Ancenis train station. Application To apply, please submit your application through our official career portal. Referrals increase your chances of interviewing at MANITOU Group by 2x. #J-18808-Ljbffr