Xiaomi France Recruitment Program

About the job Store Retail Category Responsibilities: Support the Store Manager in the day-to-day operations and overall management of the store. Take responsibility for achieving store business objectives by monitoring performance metrics, analyzing operational data, and implementing timely action plans. Supervise, coach, and motivate the sales team to ensure continuous improvement and high engagement. Participate in product purchasing and inventory management to ensure optimal stock levels and product availability. Ensure excellent customer service by understanding customer needs and providing effective solutions. Manage payment and checkout operations with accuracy and efficiency. Analyze sales performance and propose corrective or improvement measures when needed. Organize team schedules and allocate tasks to optimize productivity and store efficiency. Store Training Category Responsibilities: Design and implement training programs for store staff and managers. Deliver onboarding, product, and sales training sessions. Evaluate training effectiveness and continuously optimize content. Support new store openings with comprehensive training support. Collaborate with HR and Operations to align learning strategies with business objectives. Category Operation Category Responsibilities: Develop and execute category operation strategies aligned with business goals. Conduct market and competitor analysis to identify new growth opportunities. Coordinate with supply chain and marketing teams for product launches and campaigns. Track category performance and provide insights to improve sales and profitability. Manage lifecycle of products, from introduction to clearance. Visual Merchandising Category Responsibilities: Develop and execute VM guidelines across retail formats. Plan and implement visual campaigns for product launches and promotions. Ensure consistent execution of brand identity across all stores. Collaborate with marketing and store operation teams on seasonal updates. Monitor display effectiveness and gather feedback for improvement. New Retail Management Trainee Responsibilities: Comprehensive Retail Rotations: Undertake structured rotations across Xiaomi Stores and partner retail channels, covering sales operations, customer experience, merchandising, inventory management, and retail analytics. Promote and demonstrate Xiaomi’s smart ecosystem products and digital retail tools to enhance customer engagement. Participation in Global New Retail Initiatives: Contribute to retail transformation, digitalization, and market expansion projects led by Xiaomi’s European and global headquarters. Support new store openings, operational standard implementation, and localized brand campaign execution across France and neighboring markets. Operations & Leadership Development: Take on team leadership responsibilities under mentor guidance, including staff training, performance tracking, and operational process optimization. Assist in developing and executing localized sales strategies. Cross-functional & Cross-market Collaboration: Work closely with marketing, product, and logistics teams to ensure alignment between retail execution and brand strategy. Gather and analyze customer feedback. Store Operation Category Responsibilities: Manage daily store operations, including staffing, sales tracking, and performance monitoring. Develop and implement standard operating procedures to improve efficiency and service quality. Collaborate with cross-functional teams (marketing, logistics, finance) to support business goals. Monitor store KPIs and propose actionable plans to drive revenue growth. Ensure compliance with company policies, visual standards, and operational guidelines. Channel Retail Category Responsibilities: Oversee retail strategy planning, goal setting, implementation, and business results. Coordinate retail management across business units (e.g., category & store operations) to standardize outputs and empower/supervise frontline teams. Collaborate with GTM and Marketing teams to establish an integrated process. Break down sales goals into retail objectives and tactical plans, guiding and monitoring implementation. Deeply understand the retail landscape. Adapt strategies locally, help set and break down goals, formulate implementation strategies, and provide tailored methods and best practices. Oversee and follow up on the entire retail launch process. Monitor retail operations, gather data, conduct analysis, and generate reports. GTM Category Responsibilities: Market Support: Assist in monitoring sales, revenue, and profit targets; provide regular performance reports and insights to support business growth. Product Operations: Support the product lifecycle for smartphones & tablets, including planning, launch activities, and end-of-life coordination. Market Research & Analysis: Collect and analyze competitor and market data to identify trends and opportunities; support portfolio and pricing discussions. Launch Execution: Coordinate with internal teams and partners to ensure smooth product launches, including pricing, promotion, and sales materials. Process & Tools: Help establish and optimize GTM workflows, ensuring efficient cross-team collaboration and timely execution. Quota Tracking: Support monthly quota setting and sales tracking, assisting in performance reviews with the regional GTM team. Sales Category Responsibilities: Expand market business, develop effective promotion plans, and achieve sales targets; Build trust with major customer wholesalers/retailers; Gain a deep understanding of the needs and requirements of major customers, with a focus on smartphones; Continuously propose solutions that meet their goals and expand relationships with existing customers; Track and analyze sales data from wholesalers/retailers; Marketing Category Requirements: Monitor campaign performance, using analytics to identify key indicators and trends. Manage customer (key user) relationships, implementing strategies for higher satisfaction and loyalty. Monitor spend and campaign budgets closely, conduct competitor analysis, and formulate competitive strategies. Track social media trends, gather insights, and actively engage with user feedback across all platforms. Manage product-related projects, overseeing the entire process from concept to launch. Draft and edit product marketing content, ad copy, mobile notifications, etc., focusing on persuasive messaging. Prepare detailed promotional presentations and assist in planning and hosting marketing events. E-commerce Category Requirements: Oversee mi.com’s e-commerce sales strategy, operations, product offerings, and seasonal promotions. Based on an understanding of Xiaomi products and portfolio, update product info, design marketing campaigns, and plan e-commerce operations. Engage all relevant stakeholders in end-to-end project management for successful product launches or marketing campaigns. Understand local market trends, consumer behavior by analyzing user and campaign data. Continuously optimize campaigns and enhance sales and operation strategies. Leverage online and offline resources to boost mi.com brand awareness, promote online shopping, and drive user acquisition. Generate insightful reports. Present data and suggestions to sales leaders on branding and operations when needed. After-Sales Service Category Responsibilities: Support service manager in managing authorized repair center relationships, ensuring quality and efficiency standards are met, and conduct regular service center audits. Handle escalated customer complaints, communicate with customer service teams for timely issue resolution. Collaborate with other departments to develop, execute aftersales promotional projects, and coordinate with service providers, followed by post-project audits. Generate regular aftersales performance reports covering customer satisfaction, service turnaround times, and cost efficiency. Analyze data to identify trends, support data-driven decisions, and present findings and recommendations to service manager. Delivery Category Responsibilities: Assist the country delivery team in daily operations and support the achievement of delivery targets. Help organize and monitor end-to-end (E2E) delivery fulfillment to ensure timely delivery of goods. Support coordination and communication between internal teams, regional offices, and customers. Assist in implementing delivery plans and tracking delivery progress. Support regular monitoring and analysis of delivery KPIs and provide improvement suggestions. Technical Testing Category Responsibilities: Carrier & Partner Support: Communicate with carriers and distributors to understand requirements and timelines; coordinate with HQ teams to ensure timely technical approvals for product launches. Software Validation: Execute self-testing for each software release before delivery to customers; ensure high standards of quality and reliability. Advanced Technology Testing: Support laboratory and field testing for new technologies (5G NSA/SA, VoNR, mmWave, etc.), ensuring compliance with local operators’ standards. Issue Analysis & Resolution: Analyze device and network logs, track defects in the JIRA system, and collaborate with cross-functional R&D teams to identify, verify, and resolve issues. Market & Competitive Insights: Collect and analyze competitor technical information to support strategic decision-making. #J-18808-Ljbffr