Head of Business Operations

Mission We’re looking for a Head of Business Operations to drive accountability across Kiln and turn business-critical strategy into action. Partnering with the leadership team, you’ll build and run the company’s operating system while owning outcomes: establish clear decision rights, enable cross-functional execution, and use data to guide priorities and measure impact. You’ll lead high-leverage initiatives to align teams and accelerate delivery — a hands‑on operator and force multiplier to the COO and the organisation, leading with clarity, speed, and rigour. Responsibilities Accountability & Decision frameworks: Define and drive decision‑making systems (e.g., RAPIDs) across Kiln. Make ownership explicit, set SLAs, and ensure disciplined follow‑through. Escalate only when protocols fail. Issue Triage & Delivery Acceleration: Run a rapid‑response BizOps function that unblocks teams, stabilises delivery, and restores healthy execution. Maintain a live heat map of operational risks and drive weekly removal of the top priorities. Cross‑Functional Programs & Strategic Initiatives: Lead high‑leverage, cross‑team initiatives end‑to‑end — from scoping and critical path design to resourcing, delivery, and post‑mortem learning. Platform & Infrastructure Operations: Partner with technical teams to align investments with the roadmap, optimise resource allocation, and measure portfolio effectiveness (availability, latency, cost, security). Translate regulated and technical domains (custody, payments, KYC/AML) into clear business outcomes. Execution Excellence & Management Uplift: Raise the standard of operational management — refining charters, meeting cadences, communication norms, and feedback loops. Coach managers and strengthen organisational rigour while preserving domain ownership. Data & Performance Management: Own the company KPI tree and executive scorecard. Enable self‑serve analytics and drive performance reviews that turn insights into decisions and actions. Strategic Communication & Operating Rhythm: Craft concise narratives for leadership and stakeholders (strategy memos, board updates, diligence materials). Institutionalise a lightweight operating cadence (OKRs, WBR/MBR/QBR, annual planning) to reinforce clarity and accountability. Requirements 5–8+ years of experience in Business Operations, Strategy & Ops, or Program Delivery at high‑growth tech companies; a blend of top‑tier consulting and in‑house scale‑up experience is preferred. Proven track record of driving accountability and resolving cross‑functional issues before they escal, confident operating as an executive proxy and force multiplier when required. Experience in fintech, crypto, or other regulated B2B environments, ideally with exposure to custody, payments, or KYC/AML domains. Analytical and systems‑driven operator — fluent in BI tools (SQL, Looker, Metabase, etc.) and familiar with Salesforce, HubSpot, CPQ/billing platforms, Jira/Asana/Linear, and Notion/Confluence. Exceptional written and verbal communicator, skilled at producing decision documents, playbooks, and executive‑level narratives that drive clarity and alignment. Based in EU time zones with fluent written and spoken English; French proficiency is a plus. Nice‑to‑Have Experience in staking, validator, or custody domains, with an understanding of how operational and technical layers intersect. Familiarity with SOC 2 and ISO 27001 control frameworks, including mapping, audit readiness, and evidence automation. Exposure to pricing, packaging, and revenue architecture, including CPQ and billing system design. Experience hiring, developing, and leading a small BizOps or PMO team, fostering a culture of accountability and operational excellence. About Kiln: Kiln is the leading enterprise‑grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings. Our API‑first platform provides fully automated validators, staking & DeFi protocols access, and comprehensive data and commission management. With $15+ billion in crypto assets staked through our platform, Kiln has established a strong presence on Ethereum, managing over 5.4% of the network through 50,000+ validators — all with zero slashing events. Kiln serves more than 140 leading customers, including Binance, Bitpanda, BitGo, Fireblocks, VanEck, and TrustWallet. Our team of 100 ecosystem enthusiasts brings experience from industry leaders like Google, Circle, Ledger, Chainalysis, and other prominent technology and cryptocurrency companies. We've raised $30M in total funding from prominent investors including 1kx, Crypto.com, Illuminate Financial, Consensys, Wintermute, Kraken Ventures… Join Kiln and help us make the web more secure, stable, decentralized, and fair How Kiln will support you: At Kiln, our values drive us: Technical Excellence ensures top security and usability; Innovation‑Driven Meritocracy elevates groundbreaking ideas; Trust and Transparency build reliability through open communication; and People First keeps our team and clients at the heart of everything we do. A fast‑paced, bureaucracy‑free work environment Equity share options in the business: if Kiln succeeds, we all succeed Competitive salary Flexible holiday Flexible remote working Choose your IT equipment Internet connection costs covered Significant personal development budget (books, training) Overseas tech conferences budget Kiln is an Equal Opportunity Employer We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from all backgrounds, including women or persons with disabilities. Your interview process Our thorough process ensures the best fit for both you and Kiln, and we strive to make each step valuable and efficient. Recruiter Interview Take‑home test Technical Interview Core Values Interview Founders Interview Offer Your personal information will be securely stored in our Applicant Tracking System (ATS) and will not be shared with external parties. We comply fully with GDPR regulations to protect your data and privacy. Please note that we do not sponsor visas for persons without work authorization in your location. This role is for full‑time employees only (no B2B or contractors). Thank you #J-18808-Ljbffr