Customer Support Engineer
il y a 8 heures
Overview Become part of a global network of over 40 support engineers at the heart of Exail operations. With diverse technical backgrounds and expertise, our team works closely with customers—both remotely and on-site—to support every stage of Exail product integration and operation. This unique position offers hands-on experience with the full range of Exail photonics products, including fiber electro-optic modulators, RF drivers, and modulator bias controllers. Based in our Besançon office, within the Modulation Solution division, you will contribute to delivering support, helping customers achieve their daily objectives with prompt, accurate, and reliable assistance. Whether they need simple advice or deeper technical insights, you’ll be their go-to expert. About The Modulation Solution Division Our division specializes in the production of electro-optic modulators, matching components, and complete system solutions. Our customers, ranging from academia to industry, use our technologies in fields such as: Quantum technologies Telecommunications Sensing Medical Scientific research Aerospace You’ll be part of a dynamic team of around 100 people within the Modulation Solutions Division, based in Besançon, bringing together expertise in optics, lasers, electronics, computing, systems, instrumentation, and mechanics. Your Responsibilities Product Scope Electro-Optic Modulators: Control phase, intensity or polarization of light; support analog, digital, and pulse protocols. RF Drivers: Amplify and condition electrical signals for light modulation. Modulator Bias Controllers (MBC): Automatically adjust intensity modulators. Customer Support Remote Support: Respond to hotline and email inquiries. Document, analyze, and resolve customer claims. Maintain records in the support database. Create technical documentation (FAQs, manuals, notes, knowledge base). On-Site Support: Conduct installations, commissioning, training, demos and technical assistance. Perform in-situ maintenance and service operations. Prepare, execute, debrief and report on field missions. Internal Collaboration Work with cross-functional teams to resolve support cases. Assist sales and project teams with pre-sales and post-sales activities. Support factory maintenance and customer follow-up. Collaborate with product teams to enhance knowledge and feedback loops. Teamwork & Continuous Improvement: Engage in ongoing internal and self-directed training. Improve back-office support procedures and tools. Share knowledge and develop skills within the team. Profil De Candidat Recherché Engineering or Master degree in photonics, optoelectronics, fiber optics, or related fields. Experience or strong motivation to grow in photonics technologies. Service-oriented mindset with a results-driven approach. Strong analytical and problem-solving skills. Self-motivated, technically curious, and independent. Fluent in English. Excellent verbal and written communication skills. Comfortable working in multicultural environments. The ideal candidate possesses a understanding of electro-optical modulation, RF signal processing, and electronic circuit design. They demonstrate strong interpersonal skills, are open to discussion, and interact confidently with both colleagues and customers. Proactive and solution-oriented, they approach challenges as opportunities for growth rather than obstacles. #J-18808-Ljbffr
-
Photonics Support Engineer – Modulation Solutions
il y a 8 heures
Besançon, France Exail Temps pleinA global tech company in Besançon seeks a Customer Support Engineer to provide technical assistance and support for photonics products. The ideal candidate will have a degree in photonics or a related field and a strong service-oriented mindset. Responsibilities include responding to customer inquiries, conducting installations, and collaborating with...
-
French Customer Support
il y a 3 jours
Besançon, France Nordicrecruiters Temps pleinAn international recruitment company is seeking passionate French-speaking Customer Support Representatives to join their team in Sofia, Bulgaria. This role involves assisting customers of leading international brands and ensuring a top-notch experience. Candidates should be fluent in French and comfortable in English. Comprehensive training and a relocation...
-
French Customer Support Representative Athens, Greece
il y a 3 jours
Besançon, France Cross Border Talents Temps pleinAre you ready to take your career to the next level while living in one of Europes most historic and sun-filled cities? Join our international team in Athens, Greece, and become part of a global company that values communication, teamwork, and personal growth. Were looking for French-speaking Customer Support Representatives who are eager to help customers...
-
Responsable Support International L2
il y a 2 semaines
Besançon, France Arrive Temps plein**Responsable Support**International L2 H/F** - Le Groupe Arrive comprend EasyPark, Flowbird, RingGo, ParkMobile et Parkopedia Présent dans plus de 90 pays et 20 000 villes, nous accompagnons nos clients et nos communautés vers un avenir meilleur et des villes plus agréables à vivre dans le but de transformer la mobilité urbaine et de simplifier le...
-
Coordinateur Support Transport H/F
Il y a 4 minutes
Besançon, France Arrive Temps pleinCoordinateur Support Transport H/F – Arrive Le Groupe Arrive comprend EasyPark, Flowbird, RingGo, ParkMobile et Parkopedia. Présent dans plus de 90 pays et 20 000 villes, l’entreprise accompagne ses clients et ses communautés vers un avenir meilleur et des villes plus agréables à vivre, en transformant la mobilité urbaine et en simplifiant le...
-
Formateur conducteur d'engins de levage
Il y a 9 minutes
Besançon, Bourgogne-Franche-Comté, France HUMANI RH RECRUTEMENT Temps pleinNotre client est un organisme de formation reconnu pour la qualité de son accompagnement et son engagement en faveur du développement des compétences professionnelles. Présent dans divers secteurs d'activité , il forme chaque année des centaines de professionnels à la protection et la prévention des risques professionnels.Dans le cadre de son...
-
Global IT Incident
il y a 8 heures
Besançon, France Kuba Group Temps pleinUne entreprise technologique recherche un professionnel pour assurer le support technique, gérer les incidents de niveau 2 et 3 et garantir la satisfaction des clients. Le candidat collaborera avec les équipes de développement, assurera la prise en charge des incidents via ITIL, et communiquera avec les parties prenantes. Les qualifications incluent...
-
Customer Service Representative
Il y a 40 minutes
Besançon, Bourgogne-Franche-Comté, France Curana Health, Inc. Temps pleinAt Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it.As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable...
-
H/F Conductrice/Conducteur d'Engin Polyvalent
il y a 2 jours
Besançon, France JobiJoba FR S2 Temps pleinPrésentation de l'agence LTd compte 9 agences spécialisées en recrutement et en travail temporaire organisées par pôle d'expertise en Ingénierie, Tertiaire Haut de Gamme - Fonctions Supports sur la France entière et à l’International. Ltd assure Qualité et Performance, fondé sur une procédure de recrutement rigoureuse et adaptée aux exigences...
-
Coordinateur Support Transport H/F
Il y a 11 minutes
Besançon, Bourgogne-Franche-Comté, France Arrive Temps pleinCoordinateur Support Transport H/FLe Groupe Arrive comprend EasyPark, Flowbird, RingGo, ParkMobile et Parkopedia…Présent dans plus de 90 pays et villes, nous accompagnons nos clients et nos communautés vers un avenir meilleur et des villes plus agréables à vivre dans le but de transformer la mobilité urbaine et de simplifier le stationnement.Ensemble,...
