Duty Manager

Location: Melbourne, Southbank
Job type: Full Time, 38 hours/week
Salary range: AUD 78,000 to 85,000

As Duty Manager employed by Holiday Inn Express Melbourne Southbank - PRO-INVEST HOTEL OPERATING 4 PTY LTD, you will drive the overall engagement and product quality of the operation by managing and coordinating activities to maximise performance, profitability and return on investment. Create a positive and productive work environment, ensure superior guest service is delivered, providing direction to employees to complete their duties and ensure compliance with quality and brand standards. You will adhere to the local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements and will implement policies, procedures and provide support on hotel operating systems.

Required

As Duty Manager there is an expectation that you will be flexible to support other properties as required within your area, or by agreement in another State. Our Service Style, Mission Made Easy, is built upon three Service Behaviours that drive everything we do:

• Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
• Be Engaging our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
• Be On It We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

Duties And Responsibilities

FINANCIAL RETURNS

• Use company and IHG systems and processes to maximise revenue.
• Ensuring internal audit compliance is understood and executed.
• Ensure cash security procedures are adhered to, including following the hotel Cash Float Policy.
• Ensure stock control and ordering are in line with business needs.
• Manage the daily ordering and raising of purchase orders as required and as directed.
• Liaise with the team accepting deliveries on stock variances and/or damaged stock, ensure it has been followed up with the supplier for replacement or reimbursement.
• Ensure the team are trained & competent in accepting & denying deliveries from suppliers.
• Understand forecast and business needs and strategies.
• Assist in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget, maintain cost efficiencies and work within allocated manning budgets.
• Roster to the business needs and work with the Hospitality Industry (General) Award 2010 (HIGA) to ensure efficiencies are controlled.
• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.

PEOPLE

• Assist the Hotel Manager in directing day-to-day staffing requirements, plan and assign work, and assist in the establishment of performance and development goals for team members.
• Ensure you and all colleagues strictly adhere to brand standards for presentation, grooming and punctuality.
• Working with the Express Supervisor / Express Agent provide mentoring, coaching and regular constructive feedback to help manage conflict and enhance team member performance. Follow the Pro-invest Hotels Group Review cycle to ensure front line employees receive regular formal feedback.
• Recognise high potential employees and assist in their development plan and ambition.
• Work with the Express Supervisor & Senior Express Agent to train team members in compliance with brand standards, service behaviours, and governmental regulations.
• Ensure employees are kept up to date with benefits and recognised for their contributions, utilising the Pro-invest Hotels Groups Reward and Recognition program.
• Promote teamwork and quality service through regular and daily communication and coordination with other departments.
• Encourage participation in Colleague Heartbeat Survey, share results as directed by the Hotel Manager and assist in putting plans in place for continuous improvement.
• Assist the Hotel Manager in recommending or initiating disciplinary, or other staffing/human resources-rela