Customer Service

il y a 16 heures

IssylesMoulineaux, France Medela LLC Temps plein

Are you interested in working for a company that is passionate about its customers? That lives its values and nurtures its employees? Then Medela is the company for you._

We are seeking a Customer service&logistics specialist (M/F /d) to join our team.

The customer service and logistics Specialist will be responsible for monitoring the movement of goods at the logistics provider and processing the corresponding data in the systems: receipt of goods, preparation and shipment of customer orders, management of returns.

For this, he/she ensures the obtaining, creation, analysis, updating, correction and validation of logistics data.

He/she is required to monitor with the logistic provider the KPIs defined in the common contract, process data and provide data analysis.

He/she must also work in close coordination with the Head quarter supply chain team, data owners.

**Responsibilities**:

- Work in coordination with internal and external teams (logistics provider) to obtain the necessary logistics data in time, quantity and quality
- Interface closely, and frequent visit to our logistic provider
- Filter and clean data by reviewing IT reports and performance metrics to locate and correct issues
- Update the data in the ERP (Sage) according to the files shared by the logistics provider
- Provide the data files to be used by the logistics provider to update its system
- Develop and implement databases, data collection systems, data analysis tools and other strategies to optimize data efficiency and quality
- Develop tools, indicators, solutions to identify opportunities for improving logistics processes
- Create dashboards and data visualizations that can be shared internally, and with the logistics provider
- Develop technological and automation solutions to improve the data management process.

Your qualifications
- Master degree in Supply Chain
- Languages: French and English, German is a plus
- Experience with Power BI
- Strong Skills: Excels, Salesforce, Sage 100
- SAP experience is a plus
- Experience 3 to 5 ans
- Experience in a similar position management and data analytics

Your opportunity

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and wellbeing through knowledge-based and innovative human milk and medical vacuum solutions.

Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.

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