Sales Administration Officer

Company Description The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries, that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world. Together with governments, policy makers and citizens, we work on establishing evidence‑based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best‑practice sharing, and advice on public policies and international standard‑setting. The International Energy Agency (IEA) is an intergovernmental organisation committed to advancing security of energy supply, economic growth and environmental sustainability through energy policy co‑operation. The IEA operates as an autonomous body within the framework of the Organisation for Economic Co‑operation and Development. The IEA Communications and Digital Office develops and implements the Agency’s communication strategy across its digital platforms. It is responsible for the production and dissemination of IEA data and analysis, and oversees the Agency’s digitalisation strategy, public relations and social media. The IEA is looking for a Sales Administration Officer to support Product Strategy and Sales (PSS) Unit under the Executive Director’s Office (EXO) which oversees the IEA data and publication sales and product strategy, including licensing and compliance policy. The Sales Administration Officer will report to the Sales Manager and will be responsible for sales administration. The Sales Administration Officer is a crucial member of a small team (PSS Unit). The position is an on‑site role based in Paris. Job Description Main Responsibilities As a member of the Sales Team, the incumbent is responsible for: Sales Administration and Management of the IEA webstore Assist in the management of the webstore: handle incoming orders, issue invoices, monitor customer database (CRM, Webstore) Ensure high quality customer service by responding to general requests, inquiries and claims. Maintain good working relations with all customers. Assist with the upload of products on the webstore. Liaise with other IEA services (authors, Publications, Press, Web) Payment Tracking Registration of payments received in the OECD financial information system (SAP), validation of the payments in the Webstore, in liaison with the OECD Accounts Department (PBF). Follow up with clients on pending invoices Data Licensing and Compliance Policy Assess customer needs and apply IEA data compliance policy for certain IEA products Negotiate licence agreements with customers and draft contracts in collaboration with IEA legal office Reporting Prepare the quarterly financial reporting Creation of ad-hoc analytical reporting on sales activity, update of sales metrics/statistics Qualifications Ideal Candidate Profile Academic Background Higher education diploma (BA/Bsc or equivalent,.) in a relevant discipline/area. Professional Background Experience in administrative tasks and processes, ideally in marketing and/or sales in data/information services Strong organisational skills and ability to work independently as well as a team Strong customer focus with ability to support conflicting priorities Ability to exercise tact, courtesy and diplomacy when working with internal stakeholders Knowledge of digital communication, e‑commerce Ideal but not required: interest in the energy sector or a related technical field (environment, technology, etc.) Ideal but not required: experience in a public institution or international organisation that sells publications or data. Tools Good knowledge of CRM and Sales platform and/or other IT/web platforms Very good proficiency in the use of Excel/Power BI or other tools. Core Competencies OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 1); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 1). There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade. To learn more about the definitions for each competency for levels 1-3, please refer to OECD-Core-Competency-Framework.pdf. Languages Fluency in English, and very good level in French. Knowledge of other languages would be an asset. Additional Information Closing Date This vacancy should be filled as soon as possible, and applications should reach us no later thanmidnight January 9, 2026 11:59 pm (Paris time). Contract Duration This vacancy will be used to fill multiple positions. The appointment type will be determined based on the needs of the Directorate and will be confirmed when an offer of employment is made to the selected candidate (for reference, the IEA usually offers 24-month employment contracts with the possibility of renewal). What the OECD offers Monthly salary starts at 4422.72EUR, plus allowances based on eligibility, exempt of French income tax. Click here to consult the Staff Regulations applicable to officials of the OECD. Please note that from 1 July 2025, all Official appointments will be made under the OECD’s new contractual modalities. Click here to learn more about what we offer and why the OECD is a great place to work. Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD, our workplace environment and many other policies supporting staff in their daily life. The appointment may be made at one grade lower in the specified job family, based on the qualifications and professional experience of the selected applicant. Selection Process For retained candidates, the selection process may include a video‑recorded interview, job‑based assessment and panel interviews. The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of OECD member countries*, irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities. The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal. #J-18808-Ljbffr