Sales Administration Coordinator
il y a 1 semaine
Ref: SF46799 -------------------------------------- ELIGIBLE APPLICANTS: ●(O) Eligible visa: Permanent residence, Spouse, Partner ● (X) NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance WORK TYPE: Hybrid work available (3 days office / 2 days work from home) VISA SUPPORT: No -------------------------------------- TYPE: full-time WORKING HOURS: 9:00-17:00 from Monday to Friday (38.5 hours per week) SALARY: €37k-€38k, depending on experience START: Oct 2025 LOCATION: Paris, France Sales Administration Coordinator Main Responsibilities: ● Oversee and process all in-coming orders using specially designed software ● Communicate with customers and liaise closely with CS Supervisor and CS Manager ● General office administration and email correspondence ● Handle all in-coming phone calls to the highest standard ● Support their sales team and provide excellent client care for all retailers and distributors ● Work closely with retailers and distributors, providing support and assistance with any issues ● Liaise closely with their Logistics department a third-party warehouse management company ● Handle delivery-based issues and complaints management ● Handle returns shipments and replacement shipments ● Oversee and carry out regular bi-weekly stock checks ● Liaise with Purchasing, Logistics in their warehouse management ● Identify in-coming payments, issue Pre-Payment invoices and manage outstanding payments ● Oversee all external invoices for advertising, utilities, rent and other services ● Liaise closely with technical advisor regarding spare parts for clients ● Raise invoices for after-sales services and manage technical complaints in ERP ● Coordinate technician visits and maintain inventory of spare parts ● Registering all information on sales force ● Order entry and order processing of spare parts for technical complaints ● Outbound information to all involved parties about status of pending or closed claim issues ● Shipment of spare parts, escalation on delayed tasks, organize returns (credit note), and close issues ● Assign external service partner including shipment of spare parts or replacements ● Collaboration on cross-departmental projects ● Ongoing examination of workflows and processes to optimize and reduce costs ● Accompanying technicians during training sessions, and in the future, being able to train hotel technicians as an instructor ● Managing the inventory of spare parts for the FR office and SS stores ● Managing claims invoices ● Human resources, attendance management (members of the French sales office) ● Office management (office insurance, cleaning, asset management) ● Management of sales cars and parking lots ● Undertake any other reasonably required duties as directed by manager or someone actin on their behalf, in addition to the role specific tasks and responsibilities ● Comply with statutory requirements regarding the workplace such as employment law, health and safety, fire prevention etc. Sales Administration Coordinator Ideal Candidate: ● 3+ years of experience in a similar position ● Very good written and oral communication skills in English and French ● Understanding of Japanese culture (Japanese language ability is a bonus) ● High degree of flexibility ● Customer oriented thinking ● Sense of responsibility ● Ability to work independently and team-oriented ● Intercultural competence ● Good knowledge of MS Office applications and IT knowledge to handle internal system (SAP) **
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