OPERATIONS MANAGER VIC/TAS

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.OPERATIONS MANAGER VIC/TAS page is loaded## OPERATIONS MANAGER VIC/TASlocations: Tullamarinetime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: JR109711## ## **Job Description****Join Our Team as a Operations Manager – Lead and Drive Excellence Across an Entire Region****Operations Manager** **VIC / TAS** to oversee the performance of multiple stations within Victoria and Tasmania, ensuring operational efficiency, strong leadership, and outstanding customer service across all locations.In this pivotal role, you will be accountable for steering overall profitability, optimising fleet utilisation, enhancing customer service outcomes, and delivering sustained revenue growth across the network. Your leadership will ensure seamless alignment with broader corporate strategy and financial objectives. Additionally, you will mentor and guide a high-performing team, fostering a culture of continuous improvement, operational efficiency, and exceptional service standards.* A competitive remuneration package, including a fully maintained vehicle + fuel + attractive bonus incentive* Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, Accor and more* A supportive, highly flexible and engaging environment that will support personal and professional development* Ongoing training and development to pursue individual ambitions both locally and through our Global brand with potential to work overseas and to tap in to our worldwide career opportunities* Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness**Some of the key responsibilities include:*** Promote Europcar’s services to exceed company and customer expectations.* Manage state-wide expenses to meet financial targets and KPIs.* Lead the VIC/TAS Fleet Operations team with a hands-on approach when needed.* Optimise the business network in line with the company's connectivity strategy.* Develop key account relationships to drive revenue growth.* Oversee recruitment, training, performance reviews, and employee relations.* Collaborate with Fleet teams to ensure vehicle availability matches customer needs.* Partner with Finance to implement audits and minimise risk.* Build strong relationships with Sales and support key tenders.* Maintain positive ties with external stakeholders and evaluate outsourced operations.* Drive ancillary sales, improve NPS, and achieve location performance targets.**To be considered for this position you should possess:*** 5+ years of senior management experience overseeing multi-site operations or large teams.* Strong leadership and people management skills with experience leading remote and on-site teams.* Customer-focused with a background in operations, sales, and customer experience.* Proven ability to drive revenue growth and profitability across a state or territory.* Proficient in financial management, cost control, and resource allocation.* Skilled in motivating teams to achieve KPIs and common goals.* Excellent communication and stakeholder influence skills.* Resilient, adaptable, and able to thrive under pressure.* Willing to travel across VIC/TAS* Car rental industry or similar retail experience preferred, with fleet management skills desirable.If you’re ready to take on a leadership role and ensure success across multiple stations, apply today**About Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.“We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info: www.europcar-mobility-group.com**Europcar Mobility Group**Europcar Mobility Group est un acteur mondial de la mobilité, avec 75 ans d’expertise des services de mobilité et une position de leader en Europe. “We help to change the way you move” est notre raison d’être et ce qui nous rassemble.Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l'environnement. Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d'utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de 250 000 véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques.Nos marques répondent à des besoins, des cas d'utilisation et des attentes différenciés : Europcar - un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar - leader de la location de voitures « low cost » en Europe, FoxRent-A-Car, l'un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement "value for money", et Ubeeqo - l'un des leaders européens du car sharing (BtoB, BtoC). La satisfaction client est au cœur de l’ambition du Groupe et de celle de ses plus de 8000 collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires).Plus d’inforrmations :En 1951, l'Abonnement Automobile est la première société de location de voitures sans chauffeur et sa flotte compte 750 4 CV. Aujourd'hui, Europcar Mobility Group compte en moyenne plus de 200 000 véhicules dans sa flotte et sert 5 millions de clients dans plus de 140 pays. Cependant la vision sur laquelle notre Groupe a été fondé reste la même, tout en étant plus pertinente et prometteuse que jamais, alors que nous entrons dans l'ère de l'économie de l'usage et du partage #J-18808-Ljbffr