(Senior) Field Application Engineer

About Us Axelera AI is not your regular deep‑tech startup. We are creating the next‑generation AI platform to support anyone who wants to help advancing humanity and improve the world around us. In just four years, we have raised a total of $120 million and built a world‑class team of over 220 employees, including more than 49 PhDs with more than 40,000 citations, all working remotely from 17 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands. We have launched our Metis™ AI Platform, which achieves a 3‑5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million. Our unwavering commitment to innovation has firmly established us as a global industry pioneer. Position Overview We’re looking for an experienced Field Application Engineer – based in Italy or France – to join our team. If you are passionate about computer vision, machine learning, and embedded systems, and thrive in a dynamic, fast‑paced environment, this is your opportunity to make a real impact. In this role, you’ll be the technical point of contact for customers in your region, helping them evaluate, adopt, and deploy our Metis AI Platform across a range of applications. Working closely with our R&D teams, you’ll guide customers through hands‑on integration using our Voyager SDK, supporting deployment of AI models and pipelines on Axelera AI hardware (PCIe boards, modules, and vision gateways). Key Responsibilities Engage with customers to understand their needs, serving as a trusted technical expert on Axelera AI’s platform. Provide technical support, troubleshoot issues, and coordinate with R&D to deliver timely solutions. Collaborate with Marketing and Business Development on product launches and technology evangelism. Support Sales in expanding accounts, identifying new opportunities, and securing design wins. Maintain accurate records of customer interactions and follow‑ups. Communicate customer insights and feedback to Product Management to guide improvements. Conduct competitive analysis through customer and industry intelligence. Contribute to clear, high‑quality product documentation and training materials. Advocate for customer needs internally and help enhance product performance and usability. Support trade shows by ensuring all technical demos run smoothly, addressing product‑related questions, and assisting the sales team with in‑depth technical discussions. Qualifications BS/MS in Computer Science, Electrical Engineering, or equivalent experience. 3+ years of experience in the semiconductor and/or AI industry in a customer‑facing technical role. Strong communication and interpersonal skills, with the ability to engage effectively with both technical and business stakeholders. Fluency in English and Italian and/or French. Proficiency in Python, C/C++, OpenCL, or CUDA. Hands‑on experience with PyTorch. Solid understanding of embedded systems and experience with embedded hardware. Excellent presentation and problem‑solving skills. Self‑motivated, proactive, and adaptable to a fast‑paced, innovative environment. Willingness to travel within the region (30%+). Good project management skills are a plus. Location This position is based in Italy or France. Candidates must be located in or willing to relocate to one of these countries, with fluency in the local language required. You’ll work remotely or in a hybrid mode from our Florence, Milan or Paris office, collaborating closely with colleagues across Europe, US and Asia. What We Offer This is your chance to shape and be part of a dynamic, fast‑growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares. An open culture that supports creativity and continual innovation awaits you. Collaborative ownership and freedom with responsibility is characteristic of the way we act and work as a team. Equal Opportunity At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI. #J-18808-Ljbffr