Senior Library Service Specialist

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED Division: Customer Experience Section: Neighborhood Libraries Location: Various Workday & Hours: Monday - Sunday - 8a.m. - 8p.m. (varies) * Includes evenings and weekends DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as Senior Library Service Specialist in Neighborhood Libraries. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds. The Senior Library Service Specialist - Youth will: Provide customer service at public service desks and by phone. Provide innovative programming in the library for youth of all ages including story times, arts & crafts, STEM, library tours, video gaming, and after school time. Create a welcoming and safe environment for youth and their families. Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues. Promote library services and programming both for the assigned location and systemwide. Collaborate with community groups through outreach to enhance and promote library services and programs. Assist with the collection maintenance, weeding and use of the collection and shelve and retrieve library materials. May serve as the assistant manager or person in charge in the absence of the manager. Evening and weekend (Saturday and Sunday) shift work is required. Perform other duties as assigned. WORKING CONDITIONS The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. Must be able to move freely throughout the library to file/retrieve library materials. EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree. EXPERIENCE REQUIREMENTS One (1) year of professional/paraprofessional experience in library, information services, or education is required. SUBSTITUTION Associate’s degree and three (3) years of professional/paraprofessional experience in library, information services, or education OR five (5) years professional or paraprofessional experience in library, information services, or education may be substituted for the education requirement. LICENSE REQUIREMENTS None QUALIFICATIONS Experience providing programming and services in a library setting. Comfortable working with diverse populations. Strong interpersonal, communication, problem-solving, and organizational skills. Ability to work in a collaborative team environment. Experience using the MS Office Suite and OneDrive and electronic devices such as e-readers and tablets and other technologies. Experience in working with data and preparing statistical reports. Experience in training staff. Bilingual (Spanish and English) is preferred. SELECTION / SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION No. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 16 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1472. If you need special services or accommodations, call 832-393-1472 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. EOE - Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr