Sales Administration Manager F/H

il y a 1 semaine


Rennes, France CAILabs Temps plein

Reporting to the Sales Department, you play a key role combining Sales Administration and Commercial Support. You provide direct support to the sales teams and act as a central coordination point with internal departments (logistics, finance, project management, compliance).Your mission is to ensure smooth and accurate order processing, while actively contributing to sales follow-up and customer relationships.Key ResponsibilitiesCustomer Order ManagementReceive and register customer orders.Verify order compliance: pricing, commercial terms, delivery schedules, and consistency with the customer quotation.Accurately maintain the ERP system: creation of sales orders/projects, sales entry (product codes, lead times, etc.).Issue Order Acknowledgements (OA).Set up Letters of Credit when required, in coordination with Finance.Logistics & Delivery Follow-upVerify Incoterms in accordance with established rules.Coordinate information flow between Logistics, the customer, and the Project Manager / Business Supervisor.Manage delivery delays and disputes: act as the primary customer contact and liaise with internal teams.Invoicing & Payment Follow-upIssue invoices and credit notes.Monitor payments in coordination with Accounting.Follow up on outstanding payments.Sales Support & Customer RelationsProvide administrative and operational support to sales teams.Prepare commercial documentation and ad-hoc analyses.For off-the-shelf products, provide information on pricing, lead times, and availability, in coordination with internal departments.Support sales teams on Incoterms.Handle customer claims related to invoicing and transport disputes for off-the-shelf products, in coordination with Logistics.Administration & ReportingUpdate customer databases, order history, and CRM data (HubSpot).Produce dashboards and reports: sales, forecasts, lead times.Apply commercial and legal procedures, with Compliance support.Review and verify gross margin documentation. #J-18808-Ljbffr


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