Enablement Manager, Lightspeed Capital

Overview Lightspeed Capital is seeking a dynamic and results-driven Enablement Manager to join our team. This role will be instrumental in empowering our Capital Account Managers with the knowledge, resources, and skills needed to drive exceptional performance and customer success within the Lightspeed Capital division. You will focus on onboarding, content creation and management, data capture, and training initiatives, ensuring our teams are equipped to excel in a fast-paced environment. This role reports to the Global Senior Performance and Enablement Manager. What You’ll Be Doing Onboarding Excellence Develop and execute comprehensive onboarding programs for new team members within Lightspeed Capital, ensuring a smooth and effective integration into their roles. Content Creation & Management Create, curate, and maintain engaging and effective enablement content specific to Lightspeed Capital, including training materials, product guides, and knowledge base articles. Manage content repositories, ensuring easy access and version control. Develop and maintain sales methodology decks to reinforce structured selling approaches relevant to Lightspeed Capital’s products and services. Create product positioning guides, playbooks, and talk tracks to improve effectiveness within the context of Lightspeed Capital. Training Delivery & Facilitation Design and deliver engaging training sessions, both in-person and virtually, on product knowledge, sales skills, and process improvements specific to Lightspeed Capital. Facilitate ongoing training and development programs to support continuous learning within Lightspeed Capital. Data Capture & Analysis Implement processes for capturing and analyzing data related to enablement initiatives within Lightspeed Capital, including training effectiveness and content usage. Utilize data-driven insights to identify areas for improvement and optimize enablement programs related to Lightspeed Capital. Leverage Salesforce to capture relevant information and to help improve training effectiveness within the context of Lightspeed Capital. Process Optimization Identify and implement best practices, tools, and methodologies to enhance team productivity and efficiency within Lightspeed Capital. Work closely with Sales, Marketing, Product, and Underwriting teams within Lightspeed Capital to align enablement efforts with business objectives. Ensure consistent messaging, best practice sharing, and reinforcement of key methodologies across the Lightspeed Capital organization. What You Need To Bring Proven experience in enablement, preferably in a B2B or SaaS environment, ideally with experience in financial services or related fields, which would be relevant to Lightspeed Capital. Strong expertise in developing and delivering effective onboarding and training programs. Hands-on experience in content creation, including training materials, guides, and knowledge base articles. Experience in managing content repositories and ensuring content accuracy and accessibility. Proficiency in enablement platforms such as: Docebo, Articulate & Gong & Google workspace. Proficiency in data capture and analysis, with the ability to translate data into actionable insights. Knowledge of Salesforce for reporting and data management. Strong project management skills, with the ability to manage multiple initiatives and prioritize tasks effectively. Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely. Proficiency in English and French. Self-motivated and autonomous, with a strong ability to take initiative and drive projects forward. Data-driven mindset – experience using analytics and KPIs to measure enablement effectiveness. Why You’ll Love Working At Lightspeed Real career opportunities in a company that’s constantly growing. A team that’s big enough to grow, small enough to make an impact. Benefits Health & Wellness Credit (up to €400/year for gym memberships, yoga, biking, or anything that fuels your health). Mental Health Support via the Modern Health App – coaching, counseling, meditation – all at your fingertips. 60 days/year to work from anywhere with our PX benefit. Free LinkedIn Learning access to boost your skills and advance your career. Volunteer time off to give back to your community. Free meals, snacks, and drinks at the office to keep you fueled. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who We Are Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement. #J-18808-Ljbffr