Service Design Director

OverviewWe are fast growing and we want to do so healthily. Our mission is to strengthen user-centered design at scale and ensure research plays a core role in shaping meaningful Schneider Electric experiences, by enabling teams to practice and communicate decisions informed by research, data, and field insights to solve the right problems and deliver impact.You will be part of the Design team and report to the VP Design. We are looking for a Service Design Director to play a key role in the transformation of Schneider Electric. You define and lead the Service Design strategy at group level to improve customer, partner and employee experiences, while fully integrating the challenges of energy transition, industrial performance, safety and regulatory compliance. You operate in a complex, multi-business and multi-country environment and work closely with the group’s strategic leadership.ResponsibilitiesYou will be responsible for :Define the Service Design vision and strategy aligned with the group’s overall strategy and objectivesEstablish and lead a transversal design governance (standards, frameworks, references, quality assurance) adapted to industrial and regulatory constraintsDesign and manage a scalable operating model across entities, countries and business linesEnsure end-to-end service coherence across customer, partner, and employee journeysAct as a strategic partner for business leaders and group governance bodiesExecutive Leadership & Organizational ManagementLead a multi-team design organization composed of senior profiles (service design, UX, research, design operations)Drive designers across different entities and geographiesDefine roles, career paths, seniority levels and performance standardsDrive strategic hiring, talent development and retentionFoster a culture of excellence, accountability and cross-functional collaborationOversee large-scale, multi-year service transformation programsDesign and improve services related to energy managementIntegrate constraints related to industrial systems, legacy IT, safety, business continuity and cybersecurityWork closely with IT, Digital, Industrial, Operations, Innovation and Data teamsSupport the evolution of operating models and internal processesImpact, Performance & Value ManagementDefine and monitor group-level impact indicators (NPS, CSAT, CES, adoption, operational efficiency)Measure the contribution of Service Design to economic, environmental and operational performanceDrive continuous improvement of services and journeysInfluence, Culture & Internal AdvocacyRepresent the voice of the user (customers, public authorities, employees) at executive and board-level forumsBuild design and user-centric maturity among senior leaders and business teamsEnable cross-entity, cross-country collaborationRepresent the group within the energy, innovation and design ecosystemsThis job has been tailored for you if you :15+ years of experience in Service Design, Strategic Design or Customer Experience, ideally within energy, utilities, industrial or infrastructure sectorsStrong understanding of industrial, and operational environmentsRecognized leadership with strong executive influence and decision-making capabilitiesStrategic vision combined with strong operational credibilityExcellent communication skills in English (French is a strong plus)You have experience navigating large, complex organizations with strong IT and compliance constraints. You have worked across B2B and B2C contexts.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporationsApplication & Equal OpportunityYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business. You can find out more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr