Customer Success Manager

the company. Driving the AI revolution in automotive.

the company is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.

We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.

We're looking for a Customer Success Manager to join our Customer Success team to be based in our Antwerp office. This role would require a relocation to Belgium.

The Role

The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will:

• Serve as the primary reference point for clients throughout their entire lifecycle with the company, taking full account management ownership.
• Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer’s digital strategy and signed SLA.
• Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution.
• Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals.
• Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method.
• Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates.

Requirements

Our ideal Customer Success Manager will have previous experience in Sales, Account Management, or Customer Success (ideally within a SaaS or digital product environment) and digital marketing strategy knowledge.

As well as:

• Previous experience in account management or customer success, with a strong plus for end-to-end customer onboarding ownership.
• Deep understanding of the B2B automotive dealer sector and web technologies (CMS, SEO concepts) or SaaS industry.
• Project management mindset with proven ability to bridge business requirements and technical delivery teams.
• Exceptional stakeholder management, communication, and relationship-building skills.
• Native Flemish speaker, fluency in French and English.
• A proactive, goal-oriented approach with a passion for digital technologies and automotive innovation.

Work Pattern and Location

• Permanent contract, full time
• Monday – Friday
• Hybrid role with occasional field trips
• Location: Antwerp

Benefits

• Salary range: 40k-50k depending on experience
• Commission plan: between 10 and 20% of fixed salary
• Relocation support package
• Meal Vouchers (for each day worked) 8€
• ECO Vouchers
• Hospitalisation Insurance
• Mobile phone and SIM
• Three days of onboarding in our Milan office, with evening team building event
• Bi-monthly appointment for collaboration days, with free breakfast in the office
• Modern centrally located office, with gym onsite
• Internal training paths and support with external education
• Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
• Company benefits including discounts on famous brands

What You Can Expect From the Recruitment Process:

• HR interview - AI fluency assessment (English)
• Hiring Manager interview (French, Dutch)
• Peer interview / skills assessment (French, Dutch)
• C-level interview (English)

the company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Our company is committed to the principle of equal emp