Deployment & Support Engineer

il y a 2 jours


Paris, France AZmed Temps plein

Join to apply for the Deployment & Support Engineer role at AZmed. The position is full-time, based in Paris, and belongs to the Product and Operations department. Role Overview: Following the expansion of its customer base, AZmed wishes to increase its resources for support and deployment. The mission encompasses the entire portfolio – internal products (Rayvolve Suite for X‑Rays, Rayscan Suite for CT‑scans) and external partner solutions – across all business units worldwide. Responsibilities Manage and resolve client technical support requests. Install new devices of AZmed’s products for new clients. Optimize client environments through configuration management and performance updates. Organize and deploy new releases and patches. Ensure the application of Quality System Management processes for client complaints in collaboration with the Quality team. Develop and maintain automation tools for Rayvolve installation in collaboration with the Dev, DevOps, and AI teams. Collaborate with the Account Management teams to convert deals from a free‑trial phase to a paying phase, answering clients’ needs. Work closely with the Product team to gather and provide insights on client experiences and Rayvolve installations. Qualifications At least 3‑4 years of experience in technical support – Levels 1 (frontline support for Business teams) and 2 (technical resolution). Experience in system administration and deployment of complex applications. Expertise in installing and maintaining secure Linux infrastructures, containerization, and orchestration (Docker, Kubernetes, Ansible). Expertise deploying virtual machines and appliances (OVA), configuring networks (VPN, firewall, SSH), and automating tasks via Shell or Python scripting. Familiarity with IT security best practices and management of cloud and on‑premise infrastructures. Excellent communication skills in English with the ability to collaborate effectively with multidisciplinary teams. Motivation to contribute to healthcare improvement through medical AI and radiology analysis solutions, and ideally experience in the medical and/or AI industries. Interview Process Screening interview with the manager Gaétan (30 min, remote). In‑depth interview with the manager and one team member (2 h). Meet the team and founders (2 h 30 min, at the office). Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: IT Services and IT Consulting Location: Boulogne‑Billancourt, Île‑de‑France, France Posting Date: 8 months ago #J-18808-Ljbffr



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