Superviseur de centre d'appels

Kynetec is the global leader in agricultural and animal health market insights. We have a long history of market research expertise, specialising in animal health and nutrition, crop protection, farm machinery and equipment, seed/biotech and fertilisers.

Backed by a team of more than 850 market researchers, interviewers, data analysts, marketing scientists, research operation and data visualization specialists, our number one priority is to ensure that we deliver the highest-quality insight and foresight at the right time to enable our clients to confidently make the best decisions for their business.

Across the globe, our employees are located across 28 major agriculture and animal health countries. Our coverage extends to major and niche sectors of our industry, where we regularly undertake research projects in more than 80 countries.

As a Senior Supervisor in our call centre, your mission is to optimize the quality and efficiency of data collection. You will oversee a team of interviewers and junior supervisors. You will collaborate with the production manager to implement innovative strategies, while ensuring adherence to deadlines and budgets.

As a leader, you will inspire your team and optimize processes to ensure the growth of the call centre. Your proficiency in English will strengthen our international network and establish solid relationships. The successful candidate will work on a hybrid basis with a minimum of 3 days a week in our Les Herbiers office.

Responsibilities

• Lead, motivate, and train a team of interviewers specialized in recruiting new respondents
• Organize training sessions to develop the skills of these interviewers
• Collaborate with the production manager to implement the field data collection strategy
• Supervise the quality of collected data
• Conduct weekly follow-up sessions to optimize performance
• Ensure compliance with production timelines and costs
• Establish budgets for upcoming projects in collaboration with the production manager
• Take charge of specific projects to improve call centre operations
• Prepare and present reports on call centre performance during strategic meetings
• Creative and Strategic Contribution to Social Media
• Be a driving force for social media initiatives and assist in creating relevant content

Requirements

• Ideally a minimum of two years’ experience in a call centre
• A sales background would be advantageous (enjoys negotiating, challenges, etc.)
• Previous management of a small team is essential
• Intermediate Excel

Seniority level, Employment type, and Job function

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Market Research and Telephone Call Centers