Global Tech Service Management Lead
il y a 2 jours
Want to join a fast-moving company work among convivial teams and take part in shaping the future of the Wine & Spirits industry with cutting‑edge technology.Join Pernod Ricard’s Global Tech team and embark on a transformative journey aimed at supporting our business ambitions with valuable tech products and services. Our global tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry.Ready to make a tech impact? Pernod Ricard is looking for a Global Service Management Lead to define, implement and govern world‑class ITIL‑based service management processes, ensuring excellent delivery and continuous improvement across global tech services.Your key missionsLead the implementation evolution and governance of ITIL‑aligned processes (incident, request, change, problem, service catalog, etc.) across Pernod Ricard’s global tech ecosystem.Oversee the performance of service management rituals and tools (e.g., ServiceNow, Power BI, JIRA) ensuring data‑driven insights and continuous service improvement.Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution and communication.Guide the effective integration of service management with agile product teams, aligning ITSM processes with product delivery models.Lead a team of Service Managers and Coordinators, ensuring capability development and high‑quality service governance across internal and external partners.QualificationsDeep expertise in IT Service Management with strong working knowledge of ITIL (certification preferred) and experience managing enterprise‑level ITSM processes.Familiarity with service management platforms like ServiceNow, reporting tools like Power BI, and complementary tools (JIRA, Confluence).Experience managing global teams and working with external service providers in a complex federated IT environment.Strong communication and stakeholder management skills, especially when interfacing with senior tech leadership and business units.Comfortable working in a fast‑paced environment with a continuous improvement mindset and a proactive approach to risk and incident management.Experience in SAP landscapes, cybersecurity, and agile/product operating models is a plus.BenefitsWe offer you an outstanding and collaborative workplace that embodies our culture of sharing and conviviality, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation package including profit‑sharing, and the possibility to train, participate in daily employee events, and develop your skills.Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. #J-18808-Ljbffr
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Global Tech
il y a 2 semaines
Paris, France Pernod Ricard USA Temps pleinWant to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an...
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Global Tech
il y a 6 jours
Paris, France Pernod Ricard Temps pleinWant to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology?Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an...
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Global Tech
il y a 2 semaines
Paris, France Pernod Ricard España SA Temps pleinGlobal Tech - Service Management Lead page is loaded## Global Tech - Service Management Leadlocations: Paristime type: Full timeposted on: Posted Todayjob requisition id: JR-050876Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global...
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Global Tech
il y a 2 semaines
Paris, France Pernod Ricard Temps pleinOverview Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous...
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Global IT Service Management Lead – Remote option
il y a 2 semaines
Paris, France Pernod Ricard Temps pleinA global leader in Wine & Spirits is looking for a Global Service Management Lead to drive ITIL-aligned service management processes. This role requires deep expertise in IT Service Management, strong stakeholder management skills, and experience with tools like ServiceNow and Power BI. The successful candidate will oversee service management across global...
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Global Tech
il y a 2 semaines
Paris, France Pernod Ricard Temps pleinTech at Pernod Ricard isn't your average Tech job - we do things differently. From day one, you'll be part of our borderless 'one Tech team,' driving global impact for iconic brands loved worldwide. And as Tech evolves, so do we. We give our people the platforms and opportunities to grow and shape their careers. At Pernod Ricard, we don't just do Tech. We do...
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Global Service Manager
il y a 2 semaines
Paris, France Pernod Ricard Temps pleinOur global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster...
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Global Tech
il y a 2 semaines
Paris, France Pernod Ricard Temps pleinWant to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology?Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an...
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Global Tech
il y a 2 semaines
Paris, Île-de-France Pernod Ricard Temps pleinWant to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology?Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an...
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Tech Lead
il y a 2 semaines
Paris, France Adevinta Group Temps pleinGlobal Teams France Paris, France Media Production / Technology / Engineering Full-time **Job Description**: **Qualifications**: Additional Information Company Description **Job Description**: As part of Adevinta’s central teams, the Trust and Connecting area offers expertise and solutions for solving user and business problems about trust &...
