Senior Care Ops

Senior Care Ops at Alan Join to apply for the Senior Care Ops role at Alan. Company Overview Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while turning health benefits from a cost centre into an employer’s most valuable investment. We are a vertically integrated health partner that unites insurance and smart healthcare delivery into one system, serving more than 1 M users across France, Spain, Belgium and Canada. What drives us Mission is the Boss: long‑term thinking, mission above all else Member & customer‑led: obsessed with solving problems and delighting users How we build excellence Champions of excellence: extremely high standards and talent density Distributed ownership: everyone owns decisions and results Radically transparent: all information accessible, written‑first, async decisions How we grow together Optimistic alchemy: optimists who collaborate with genuine care Empathetic challengers: direct, caring feedback to help each other grow Bold contrarians: think differently, try new approaches How we move fast Disciplined execution: decisive action with compounding focus Fight for simplicity: high‑impact processes, smart frugality Why join Care Ops Today the Care team manages high volumes efficiently and automates 40 % of member conversations. In 2026 we aim to support 3 M members with a lean team. Your work will solve problems that none else has tackled and help us scale. Senior Care Ops Role The Care Ops team supports the Care Community globally, delivering tools, processes and data to enable operational excellence. As Senior Care Ops you will lead one area of excellence. Responsibilities Strategic management of outsourced activities Own the strategic plan for outsourced Care activities globally, aligned with Care’s plan and quality/cost goals. Engage and align external partners on Alan’s vision and priorities. Lead RFP processes for outsourcing vendors: scope definition, selection criteria, comparative analysis, recommendations, and contract negotiation. Planning & operational performance Define and maintain the Outsourcing Area roadmap and priorities, aligned with Care’s strategic plan and capacity needs. Be accountable for operational performance of external partners on member satisfaction, productivity, SLA adherence and backlog levels. Own external cost management: monitor unit economics, identify and drive cost‑per‑ticket reductions without degrading user experience. Area leadership Lead the Outsourcing Area, ensuring clear mission, roles, and rituals. Grow each member’s scope and impact through coaching, feedback, and empowerment. Qualifications Excellent written and verbal communication in English and French, adaptable to front‑line teams, C‑level and external partners. Strong strategic thinking, able to translate company priorities into a clear outsourcing strategy. Proven experience leading relationships with external partners (BPOs, vendors), setting expectations, challenging performance and negotiating. Excellent project management skills, driving multiple complex initiatives with clear ownership and milestones. Passion for operational performance and process optimisation; identify root causes, design pragmatic solutions and iterate quickly. Ability to lead and grow an area: set direction, give feedback, increase scope and impact over time. Comfortable making decisions in ambiguity, working independently in a fast‑paced environment, knowing when to bring stakeholders in early. Experience with outsourcing or vendor management is a strong plus, but not mandatory. Experience across multiple countries or languages is a strong plus. Perks & Benefits Fair rewards: generous equity package in addition to base salary (permanent contracts). Flexible office: full‑remote option with home office sponsorship, or office space at HQ or co‑working hubs. All the tools you need: MacBook Pro, keyboard, laptop stand, monitor, Bose headphones. Flexible vacation and working hours. Delightful healthcare insurance: 100 % coverage for you and your family (permanent contracts). Transport benefits: country‑specific commuter benefits. Learning & training opportunities: flexible policy, books and conference budget. Parental leave: extended leave for all new parents (permanent contracts). How to Apply We encourage you to apply even if you don’t have every single prerequisite; we’re interested in your growth potential. Please note, not everyone will enter the recruitment process, but all under‑represented applicants are welcome. Referrals increase your chances of interviewing by 2×. Check out About Alan and Career pages, our Medium blog and Glassdoor for more information. Seniority level Mid‑Senior level Employment type Contract Job function Health Care Provider – Industry: Insurance #J-18808-Ljbffr